Account Resolutions Assistant

North Star Community Credit Union•Minot, ND

8d•$0 - $20•Onsite

About The Position

At North Star Community Credit Union, we believe every financial setback deserves a thoughtful conversation—not judgment. As an Account Resolutions Assistant, you'll play an important role behind the scenes, providing administrative and clerical support that helps our Account Resolutions team assist members through financial challenges. From maintaining accurate records to preparing correspondence and supporting collection activities, your work helps create positive outcomes for both our members and our Credit Union. If you're organized, detail-oriented, enjoy supporting a team, and want your work to make a difference every day, we'd love to meet you. This is more than an administrative position. You'll help keep our Account Resolutions team organized and efficient while supporting members during challenging financial situations. Your attention to detail and organizational skills will play an important role in helping members move forward and protecting the Credit Union's assets.

Requirements

Organized and detail-oriented
An excellent communicator
Professional and compassionate
Comfortable handling confidential information
A proactive problem-solver
A collaborative team player who enjoys helping others succeed
High school diploma or GED required

Nice To Haves

Experience in administrative support, banking, credit unions, financial services, customer service, collections, insurance, accounts receivable, or office administration
One to three years of related experience preferred

Responsibilities

Prepare correspondence, reports, and collection documentation
Maintain accurate files and records
Answer phones and provide administrative support
Assist the Account Resolutions team with collection activities
Support members with professionalism, empathy, and confidentiality
Help ensure collection processes comply with Credit Union policies and regulations