Account Resolution Specialist

Credit Key•Remote - US,

6h•Remote

About The Position

Credit Key is looking for an experienced commercial collections professional to focus on the special handling accounts in our past-due portfolio. As our Account Resolution Specialist, you'll be the dedicated point person for disputes, fraud cases, and bankruptcy accounts, owning each case from initial complaint through timely close-out while keeping our records accurate, bank-compliant, and audit-ready. We're a small, close-knit team, so we're looking for someone with a great attitude who is eager to learn and happy to jump in wherever the team needs help.

Requirements

3 to 5 years in commercial collections, recovery, or loan servicing with hands-on dispute, fraud, or bankruptcy account experience.
Working knowledge of FDCPA, FCRA, and bankruptcy fundamentals.
Strong investigation, documentation, and communication skills. You can run a caseload on your own and manage deadlines without reminders.
A team-player mindset and a positive attitude. You are willing to jump in on work outside your core caseload and you treat teammates and customers with respect.
Curiosity and a willingness to learn. New processes and new systems do not slow you down.
Sharp attention to detail, especially when logging and documenting bank requirements.

Responsibilities

Own the dispute process on past-due accounts from start to finish. Take the initial complaint, investigate, communicate with the merchant and our partners, log all activity according to bank requirements, and ensure each dispute is closed out in a timely manner.
Own the fraud process in the same way, from intake and investigation through merchant and partner communication, bank-compliant logging, and timely resolution of each case.
Appropriately log, code, and document bankruptcy accounts, keep account statuses current, and send files or account information to our proof-of-claim vendor when needed.
Prepare and send past-due collection notices and demand letters as needed.
Keep every account action documented, audit-ready, and compliant.
Pitch in on other collections and servicing tasks as the team needs.