Account Resolution Specialist

AIR Communities•Denver, CO

5d•$21 - $23•Onsite

About The Position

The entry level Account Resolution Specialists is part of our Shared Service Center team, located in the heart of the Denver Tech Center. We are looking for a skilled Collections Specialist to contact account holders and collect outstanding payments. You will strike a balance between professionalism and ensuring timely payments. You have excellent communication and negotiation skills, as well as an ability to work independently.

Requirements

Computer literacy, and ability to learn new systems.
Capacity to utilize a variety of office equipment.
Good communication skills, both verbally and in writing.
Ability to maintain professionalism and composure during challenging conversations.
Ability to retain patience and manage stress.
Skilled in negotiation.

Responsibilities

Contact delinquent account holders by telephone or in writing and request payment to bring the account current.
Prepare late notices, process legal filings, collect rental payments, review warrants of restitution, conduct evictions, and establish alternative payment plans or other processes for payment of delinquent accounts.
Follow up with customers on established payment plans and document collection activities.
Recommend charge-offs.

Benefits

Medical, dental, vision, and life insurance options
HSA/FSA plans
Short and long-term disability paid by the company
401(k) plan with employer matching contribution up to 6%
Paid time off including vacation, sick time, and 14 holidays
Paid parental leave of up to 16 weeks
Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses
15 hours of paid time annually for community service
Commuter benefits
Pet insurance
Consumer discounts on various products and services
Opportunities for ongoing professional development, leadership training, and career growth
25% Rent Discount at any AIR community