Account Resolution Specialist

Weltman, Weinberg & Reis Co., LPA • Dublin, OH

2d • $18 - $22 • Onsite

About The Position

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

Requirements

• High school diploma or general education degree (GED)
• 1-3 years relevant experience in collections, accounts receivable or related industry
• Goal driven to achieve top performance on monthly revenue goals
• Accurate typing and data entry skills
• Knowledge of basic computer operation, including internet research
• Basic knowledge of Excel
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must pass background check and drug screen

Nice To Haves

• Bilingual is a plus (Spanish Speaking)

Responsibilities

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent accounts.
• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution.
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval.
• Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm’s computer system.
• Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.
• Obtains information to handle payments by phone.
• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information.
• Makes decision for next activity on the file and monitors for any required documents.
• Ensures all available options are utilized to achieve payment of debt.
• Handles files in accordance with Weltman and client standards.
• Maintains a high level of professionalism in all interactions.
• Completes all required training applicable to the assigned position.
• Additional duties as requested or required.

Benefits

• Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc.
• On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to all employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED