Account Resolution/Collection Specialist - 1st Party

American Coadius • Amherst, NY

1d • $17 - $18 • Remote

About The Position

American Coradius International LLC (ACI) is seeking energetic, motivated, and initiative-taking Account Resolution Specialists to join their team. ACI is a full-service financial services company that works with large banking clients as an extension of their call center teams. The role involves assisting customers who have fallen into delinquent status by helping them understand their accounts and work toward resolving their outstanding financial obligations. This is a remote position, but candidates must reside in New York or Texas and be within reasonable travel distance of an office location. Occasional travel to the office may be required. All remote employees must work on camera.

Requirements

• Must be experienced in making outbound calls, ability to negotiate for payment arrangements and skip trace.
• Excellent verbal and written communication skills, with the ability to communicate professionally and effectively with customers over the phone.
• Ability to navigate and utilize multiple computer systems simultaneously while working with dual monitors.
• Strong critical-thinking and problem-solving skills, with the ability to resolve issues efficiently in a fast-paced environment.
• Maintain reliable and consistent attendance, arrive punctually for all scheduled shifts, and comply with established attendance and call-off procedures.
• High school diploma or GED required.
• Minimum of one year of proven experience in collections or customer service. Previous experience in banking, sales, call center, or other customer service-related positions will be considered.
• Reliable transportation for travel to an ACI office for training, meetings, department needs, IT equipment assistance, and other business needs as required.
• Intermediate computer and keyboarding skills, including the ability to utilize Microsoft Office and video-conferencing platforms such as Zoom and Webex.
• Must successfully meet client clearance requirements, which may include background checks and drug testing.
• Ability to meet all client scheduling requirements outlined above.
• Reliable high-speed internet connection capable of supporting company-provided equipment. An internet speed test will be conducted during the recruitment process to verify minimum requirements.
• A quiet, professional, and distraction-free remote workspace is required, as calls may be monitored and/or recorded for quality assurance purposes.
• All employees are required to work on camera while working remotely.
• Must successfully complete all required training in accordance with client requirements and applicable FDCPA laws and regulations.

Nice To Haves

• Previous experience in banking, sales, call center, or other customer service-related positions will be considered.

Responsibilities

• Handling inbound and outbound calls in a professional and courteous manner to contact consumers and negotiate payment arrangements for past-due accounts.
• Empowering consumers to begin their path toward financial recovery and build a better life.
• Educating, informing, and presenting customers with available options while treating each customer with respect and professionalism.
• Working within all applicable federal and state laws, regulations, client requirements, and established company policies and procedures.
• Managing customer accounts with respect, professionalism, and confidentiality.
• Utilizing various computer systems to access and update customer information, accept payments, document account activity, and assist customers with questions or concerns.
• Making outbound calls, negotiating payment arrangements, and performing skip tracing.

Benefits

• Competitive hourly wage with monthly bonus potential
• Paid training and company-provided equipment
• Growth and advancement opportunities
• Work-life balance
• Comprehensive benefits, including Medical, Dental, Vision, Life, Accident, and Disability Insurance
• Paid vacation and sick time
• 401(k) with employer match
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED