Account Representative

Key Family of Companies

About The Position

Are you an experienced Account Representative with a passion for service and a knowledge of benefit plan design and self-funded health benefit programs? If so, we have an excellent opportunity as part of our growing team! The Account Representative position includes a comprehensive benefit package, award-winning training program and competitive salary! About Key Benefit Administrators? At Key Benefit Administrators, we believe in delivering a Wow level of service to our valued clients and living up to our mission of improving people's health through high quality, cost-effective care. KBA is a privately owned full-service group benefit administration firm specializing in self-funded medical plans and is one of the country's largest independently owned third party administrators. We pride ourselves on having supportive leadership, a family atmosphere, and a high performing culture - ask our employees - they have agreed that we are a Top Workplace since 2013. Check us out here: https://keybenefit.com/ https://www.glassdoor.com/Overview/Working-at-Key-Benefit-Administrators-EI_IE692314.11,37.htm https://topworkplaces.com/company/key-benefit-administrato/indystar/ Day in the life We believe that "Wow Customer Service" means a focus on providing responsive and friendly assistance with a caring human touch to our members and clients. This position services our clients by addressing their needs and providing consistent communications, follow-up services and monitoring of accounts while fulfilling the role of "internal client relationship manager".

Requirements

Bachelor's Degree in Insurance, Business or Accounting OR
Minimum 3-5 years superior customer service, claims or other experience in the healthcare industry (3rd party administrator, fully insured or self-insured).
Strong organizational and analytical skills.
People and team oriented.
Strong verbal and written communication skills as well as math and computer skills.
Detail oriented and ability to multi-task.
Ability to interface with client contact in a self-funded, fully insured or 3rd party administrator environment.
Skilled at client relations with brokers.

Responsibilities

Provides superior, professional, ongoing, and consistent communication and customer service with designated clients, to maintain a positive, long-term relationship.
Works in coordination with the implementation team to successfully onboard new accounts.
Proactively resolve client specific issues and needs.
Practice relationship building specific to each client based on their needs and culture.
Understand and demonstrate a strong understanding of benefit plan designs and their impact for each client, and coordinate plan design changes understanding the client's goals & needs.
Audit and execute distribution of reports to clients and brokers.
Knowledgeable in all aspects of compliance and communicating with client and brokers on timing of those requirements along with associated costs.
Demonstrates the KBA value proposition to both client and brokers, incorporating it into all recommendations and resolutions.
Attend and facilitate team meetings/training as required.