Account Representative

KGP Telecommunications • Lenexa, KS

1d

About The Position

KGPCo is the go-to partner to Communications Service Providers. Our customers rely on our extensive range of network solutions and services to help them build, maintain, and transform networks that connect the world. The communications industry is evolving every day and we are at the frontline of these innovations. From ground to cloud, the work we do is transforming networks and impacting communities nationwide. It’s work that happens because of our motivated teams of doers and problem solvers. Our Core Values define how we do business: The Customer is Everything. Relationships Matter. All of Them. Question Things. Take Action. Work Hard. Work Smart. Enjoy the Experience. Growth Mindset. It’s not just a job – it’s a step in your career!

Requirements

• Associate’s Degree (A.A.) or equivalent from a two-year college or technical school; Prior work experience in related office and/or customer service experience or equivalent combination of education and experience.
• Proficient with Microsoft Office including Word, Excel, and Outlook.
• Excellent written and verbal communication and strong organizational skills.
• Ability to establish a strong rapport with customers.
• Ability to prioritize work in a fast-paced work environment.
• Ability to read and understand basic instructions, short communications, and memos; draft simple written correspondence; and effectively communicate in one-on-one or small group settings with customers, clients, and colleagues.
• Proficiency in adding, subtracting, multiplying and dividing.
• Capable of performing calculations involving American currency and standard units of weight, volume, and distance.
• The ability to follow written, verbal, or diagram-based instructions and solve problems involving concrete variables in standardized situations.

Responsibilities

• Serve as a point of contact to assigned customers.
• Builds and maintains positive relationships and provides excellent customer service.
• Responsible for providing manual order entry inquiries/concerns, order status including expediting, delivery schedules, and replacement needs; order holds and backorder reports.
• Utilizes the CRM to document activities and account summary notes to ensure customer satisfaction.
• Participate in customer calls to provide updates on orders and/or answer questions.
• Performs other duties as requested by Supply Chain Supervisor or Manager.

Benefits

• Medical, Dental, Vision and Supplemental insurance plans
• Flexible Spending Accounts
• 401(k) with Company match
• Generous vacation, holiday, and sick/safe time
• Pet insurance for our non-human family members
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees