Account Representative

Forward•Fletcher, NC

About The Position

Forward Air, Complete is seeking an Account Administrator who will play an integral role in the organizational strength of our company. The Account Administrator will provide administrative support to all managers. These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

Requirements

Strong customer service skills with focus on performance recognition
Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
Proficiency in planning written and verbal communications
Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)
Excellent interpersonal skills both written and oral
Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
Experience working in a transportation office environment a plus
Make decisions and or final recommendations which affect multiple departments
Intermodal transportation exposure is a plus
Type 30+ WPM preferred
Multitasking in fast-paced environment
Self- motivated with critical thinking and problem solving skills
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Strong verbal and written communication skills

Nice To Haves

Experience with AS400 operating systems is a plus
Transportation industry knowledge and experience is a plus
Excellent attention to detail

Responsibilities

Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff
Maximize office productivity through proficient use of appropriate software applications
Establish uniform correspondence procedures and style practices
Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files
Maintain contact with customers, ensuring high level of customer satisfaction
Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
Data entry
Analyze data within Excel to identify trends
Build customized reports within Excel
Communicate changes, expectations and feedback effectively to relevant departments and levels of management
Actively monitor email and phone and complete all assignments and requests daily
Other duties as assigned