Account Representative

U-Haul•Phoenix, AZ

2d•Onsite

About The Position

This account representative position will consist of learning and processing all telephone provisioning in the IT services department. Telephone Provisioning Account Representatives are responsible for all requests from the field for dealers and company owned entities (U-Haul centers, repair shops, MCOs, and the UHI-Towers). Orders ranging from new phone number assignments, reprogramming of RCF/VoIP phone lines, moving phone lines, repair, and simple billing inquiries. Work requests are received either through an automated feed into our Telesoft system by work orders, or they are received by phone call, email, or system Ivanti tickets. In addition, they work on any assigned special projects and tasks by leadership. The ideal candidate needs to have a positive attitude with the desire to grow and learn within the department. Someone who possesses a strong, project-oriented mindset, and is willing to give 100% effort. The person will also display a good work ethic with the ability to learn quickly. If you’re willing to learn, we will teach you everything you need to know to be successful in IT Services. U-Haul team members are preferred, and experience with Excel, Word, internal applications and Microsoft office is a plus for this position. This position is 100% onsite at our corporate campus in Phoenix, AZ.

Nice To Haves

Excellent communication skills, both in person and on the phone
Basic computer skills
Ability to multi-task and adapt quickly
A great attitude and true professionalism
Team work ethic
Flexibility
U-Haul team members are preferred
experience with Excel, Word, internal applications and Microsoft office is a plus for this position

Responsibilities

processing all telephone provisioning in the IT services department
responsible for all requests from the field for dealers and company owned entities
new phone number assignments
reprogramming of RCF/VoIP phone lines
moving phone lines
repair
simple billing inquiries
work on any assigned special projects and tasks by leadership

Benefits

Full medical coverage
Prescription plans
Dental and vision plans
New indoor fitness gym
Gym reimbursement program
Registered dietitian program
Weight Watchers
Onsite medical clinic for you and your family
Career stability
Opportunities for advancement
Valuable on-the-job training
Tuition reimbursement program
Free online courses for personal and professional development at U-Haul University®
Business and travel insurance
You Matter Employee Assistance Program
Paid holidays, vacation, and sick days
Employee Stock Ownership Plan (ESOP)
401(k) savings plan
Life insurance
Critical illness/group accident
24-hour physician available for kids
Subsidized gym membership
MetLaw Legal Program
MetLife Auto and Insurance Program
Mindset App Program
50% discounts on cell phone plans, hotels, and more
LifeLock Identity Theft
Dave Ramsey’s Smart Dollar Program
U-Haul Federal Credit Union
Wellness program