Account Representative - State Farm Agent Team Member

Sue Breesnee•Post Falls, ID

2d•Onsite

About The Position

As an Account Representative for Sue Breesnee - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services. The agency opened in 2006 and currently leads an experienced team of 11. The agent has a strong background in building relationships, connecting with customers, and growing a business. Staying involved in our local community is important to the agency, participating in Post Fall Days as well as other community events throughout the summer. The agency offers health benefits, a Simple IRA retirement plan, paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. They also make time to recognize and appreciate the team through outings, dinners, and other team celebrations. The agency has built a positive, supportive, and drama-free workplace and is looking for someone who is a genuine team player and will contribute positively to that culture. If you enjoy collaborating with others, value strong working relationships, and want to join a cohesive team where people appreciate and support one another, we’d love to meet you. The team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. They help customers with their insurance and financial services needs, including: Auto insurance, Home insurance, Life insurance, and Retirement planning.

Requirements

Interest in marketing products and services based on customer needs.
Communication skills - written, verbal, and listening.
Dedicated to customer service.
Able to anticipate customer needs.
Able to effectively relate to customers.

Nice To Haves

Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred.
Experience in managing customer relationships preferred.

Responsibilities

Develop leads, schedule appointments, identify customer needs, and market products and services to help meet those needs.
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding product availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Promote successful and long-lasting customer relations.