Account Representative (Afterhours/Weekend)

. Crane Worldwide Logistics . • Houston, TX

44d • Onsite

About The Position

Responsible for client communications and conflict resolution. Ensures that client issues are dealt with in an efficient manner, informing the Account Manager of any problems that may arise. With direction from the account manager, manage the invoices and account receivables for the account. Works closely with the project team in order to maintain a continuous knowledge of the account status at all times. Ensures that all processes and procedures are followed and work toward process improvement. Understanding of company capabilities and service, and gain the ability to effectively communicate all offerings to the client. Reports to the Account Manager, providing regular input on all account activity, including status and call reports on a weekly basis. Report analysis, trending and corrective actions.

Requirements

• People skills required in order to create, maintain and enhance relationship with customer
• Extremely detail oriented
• Technical competence (excel, word, power point etc.)
• Motivated, goal oriented
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• BA in Business Administration or four years related experience
• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Job may require extended sitting or standing, use of standard office equipment
• Final candidate must successfully pass an E-Verify Check

Nice To Haves

• Professional certification may be required in some areas

Responsibilities

• Client communications and conflict resolution
• Efficiently deal with client issues
• Inform Account Manager of any problems
• Manage invoices and account receivables (with direction)
• Work closely with the project team to maintain account status knowledge
• Ensure processes and procedures are followed
• Work toward process improvement
• Communicate company capabilities and services to the client
• Report to the Account Manager with regular input on account activity
• Provide weekly status and call reports
• Perform report analysis, trending, and corrective actions

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level