Account Manager - Afterhours, 7/7
About The Position
Responsible for high customer interactions, including prospecting, cold calling, closing deals, and daily account management. Negotiate transactional rates with prospects and closed customers to win opportunities to grow our market share. Generate and qualify leads daily to determine compatibility with our services. Maintain accurate tracking and history of all shipments. Collaborate with internal teams to ensure seamless execution of logistics services and timely resolution of any issues. Analyze customer needs and develop customized solutions to optimize efficiency, reduce costs, and improve overall supply chain performance. Manage customer expectations by employing Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and other account metrics. Stay informed about industry trends, market developments, and competitor activities to identify opportunities for growth and innovation.
Requirements
- Prudent yet assertive in risk-taking
- Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail
- Strong communication skills, both verbal and written, with the ability to effectively communicate with internal and external customers
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment
- Flexibility to adapt to changing priorities and client needs
- Strong problem-solving skills and a proactive approach to addressing issues and finding solutions
- Motivated by achieving bottom-line results
Nice To Haves
- Previous experience in logistics, transportation, or supply chain management operations is highly desirable
- Sales, negotiation, or communication experience preferred
Responsibilities
- Prospecting, cold calling, closing deals, and daily account management
- Negotiate transactional rates with prospects and closed customers
- Generate and qualify leads daily
- Maintain accurate tracking and history of all shipments
- Collaborate with internal teams to ensure seamless execution of logistics services and timely resolution of any issues
- Analyze customer needs and develop customized solutions
- Manage customer expectations by employing Standard Operating Procedures (SOPs), Key Performance Indicators (KPIs), and other account metrics
- Stay informed about industry trends, market developments, and competitor activities
Benefits
- medical
- dental
- vision plans
- 401(k) plan
- stock purchase plan
- paid time off
- life insurance
- disability plans
- other optional supplemental coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
