Account Representative | Semiconductor Industry

Marketech International Corporation USA•Phoenix, AZ

2d•Onsite

About The Position

Marketech International Corporation USA is seeking a customer-focused and detail-oriented Account Representative to serve as the primary point of contact for assigned customer accounts while supporting vendor coordination, material procurement, order tracking, and project execution activities within the semiconductor and high-tech construction industry. This role is responsible for maintaining strong customer relationships, coordinating material and order activities, communicating with vendors, preparing quotations and documentation, and working closely with internal teams to ensure customer needs and project requirements are met. The Account Representative will support the full order lifecycle, from customer communication and quotation support through procurement coordination, delivery follow-up, and issue resolution. The ideal candidate has experience in account management, customer service, sales support, procurement, supply chain, or a related field. This position requires strong communication skills, organization, follow-through, and the ability to manage multiple priorities in a fast-paced project and customer-support environment.

Requirements

Bachelor’s degree in Business, Marketing, Supply Chain, Engineering, or a related field preferred.
2+ years of experience in account management, customer service, sales support, procurement, supply chain, or a related field.
Strong communication, negotiation, and relationship-building skills.
Excellent organizational and time management skills with the ability to manage multiple priorities.
Strong attention to detail and ability to maintain accurate records.
Ability to prepare quotations, reports, order documentation, and account-related records.
Ability to communicate professionally with customers, vendors, and internal teams.
Ability to resolve customer and vendor inquiries in a timely and professional manner.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Ability to work independently while collaborating effectively with cross-functional teams.
Ability to work in a fast-paced environment with changing priorities and project deadlines.
Successful completion of a background check and drug screen.

Nice To Haves

Experience in the semiconductor, engineering, construction, manufacturing, or high-tech facility industry.
Experience working directly with both customers and vendors.
Experience supporting material procurement, order coordination, project execution, or supply chain activities.
Experience preparing customer quotations, vendor quote comparisons, order documentation, or sales-support reports.
Experience with ERP, CRM, procurement, or order-management systems.
Familiarity with construction, engineering, industrial materials, facility systems, or project-based customer support.
Bilingual English/Mandarin Chinese communication skills are a plus, but not required.

Responsibilities

Serve as the primary point of contact for assigned customer accounts and provide timely support throughout the order lifecycle.
Build and maintain strong relationships with existing customers to support customer satisfaction, retention, and long-term business partnerships.
Understand customer needs, project requirements, material requests, order timelines, and service expectations.
Monitor account activity and proactively follow up with customers regarding quotations, order status, delivery updates, and project-related needs.
Identify opportunities to expand business within existing customer accounts and support business growth initiatives.
Respond to customer inquiries, concerns, and requests in a professional, timely, and solution-oriented manner.
Maintain accurate customer information, communication records, order details, and account-related documentation within company systems.
Communicate with vendors to obtain quotations, pricing, availability, lead times, product details, and delivery schedules.
Coordinate with vendors to support material procurement, order fulfillment, and project execution requirements.
Compare vendor information, pricing, delivery timelines, and availability to support accurate customer quotations and internal decision-making.
Follow up with vendors regarding pending quotes, order confirmations, shipment status, delivery changes, and material-related issues.
Support vendor relationship management by maintaining professional communication and accurate records.
Escalate vendor delays, pricing discrepancies, unavailable materials, or delivery concerns to the appropriate internal teams.
Coordinate customer orders, material procurement, delivery activities, and related documentation to support project schedules and customer commitments.
Monitor order status and proactively communicate updates to customers, vendors, and internal stakeholders.
Work closely with Procurement, Project Management, Warehouse, Operations, Finance, and other internal teams to resolve customer, vendor, and material-related issues.
Support internal coordination to ensure materials, documentation, and order information are aligned with project timelines.
Assist with issue resolution involving order changes, delivery delays, material shortages, incorrect shipments, pricing questions, and customer requests.
Maintain awareness of customer requirements, project deadlines, vendor capabilities, and market conditions to better support customer needs.
Prepare customer quotations, order documentation, reports, and other account-related records accurately and on time.
Maintain organized records of customer requests, vendor quotes, pricing information, order details, and project-related communication.
Support the preparation, review, and tracking of purchase-related and sales-support documentation.
Ensure customer, vendor, and order information is entered and maintained accurately within company systems.
Assist with reporting related to order status, customer activity, procurement follow-up, vendor communication, and account support.
Perform other administrative and account-support duties as assigned.
Communicate professionally with customers, vendors, internal departments, and project stakeholders.
Collaborate cross-functionally to ensure customer requests and material needs are addressed efficiently.
Provide clear and timely updates regarding order progress, vendor responses, procurement status, and delivery expectations.
Resolve customer and vendor inquiries with professionalism, urgency, and attention to detail.
Support a customer-first, team-oriented, and accountable work environment.
Manage multiple priorities while maintaining accuracy, organization, and strong follow-through.