Replacement Accts Rep

Hertz•Oklahoma City, OK

6d•Onsite

About The Position

The Account Representative will work as a direct representative and liaison for Hertz Rental Car. This role will act as the facilitator and single point of contact between Hertz and the fleet company. The Account Representative’s main responsibly will be account management along with increasing revenue and market share. The role involves developing a thorough knowledge of rental and fleet operating systems, supporting fleet account managers using critical thinking, and improving training skills through regular new hire class trainings with fleet account. The team focuses on providing premier service to both internal and external customers, supporting fleet partners throughout the rental lifecycle from reservation to invoice, and developing/implementing processes to streamline tasks and find efficiencies. The position requires correspondence with VP and C Level employees within the client’s organization.

Requirements

HLE experience
Experience with frequently used Hertz systems
Passion for customer service
Well-developed communications skills
Excellent organizational skills
Demonstrated ability to work effectively and independently
Must possess management-level decision making skills
Proficient in Microsoft Office (including Excel, PowerPoint, Word)
Critical Thinker
Solution oriented; using both analytics and service skill set
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Ability to influence
Flexible and adaptable; ability to work effectively in ambiguous situations
Excellent verbal and written communication skills
Results driven, ability to make decisions and help solve problems
Ability to work under minimal supervision with a goal-oriented mindset
Ability to see the big picture and leverage critical thinking and decision-making skills
Excellent organization, time management, delegation, and prioritization skills

Nice To Haves

Bachelor’s degree, preferred, but not required

Responsibilities

Account management
Increasing revenue and market share
Develop a thorough knowledge of rental and fleet operating systems
Support fleet account managers using critical thinking
Improve training skills through regular new hire class trainings with fleet account
Provide premier service to both internal and external customers
Support Fleet partners during the life cycle of the rental- from reservation to invoice
Develop and implement processes to streamline tasks and find efficiencies
Correspond with VP and C Level employees within the client’s organization