Service Coord Strat Accts

Patterson Companies, Inc.•Saint Paul, MN

1d•$21 - $27•Remote

About The Position

The Service Coord Strat Accts coordinates service delivery, support activities, and customer requests for strategic accounts to ensure timely resolution of issues and a positive customer experience. This role partners with customers and internal teams to manage service execution, resolve escalated concerns, and support continuous improvement initiatives that enhance service quality and customer satisfaction. Role can be done remotely and requires alignment to 8:00 am to 5:00 pm PST hours.

Requirements

High School Diploma or Equivalent
3 years experience in customer support, dispatch, project coordination, or related experience
Knowledge of customer service, service coordination, dispatch, and support operations principles and practices
Customer relationship management skills focused on delivering responsive support and positive customer outcomes
Ability to manage multiple service requests, schedules, and operational deadlines
Oral and written communication skills for communicating effectively with customers and internal stakeholders
Problem-solving and analytical thinking capabilities for evaluating issues, identifying root causes, and supporting effective resolutions
Attention to detail when maintaining records, tracking service activities, and managing customer information
Proficiency with service management, scheduling, dispatch, and business systems used to support customer service operations

Nice To Haves

Experience supporting strategic, national, or high-volume customer accounts
Experience coordinating field service, technical support, or installation activities

Responsibilities

Coordinate service requests, dispatch activities, installations, repairs, and customer support activities for strategic accounts to ensure timely and effective service delivery.
Monitor service schedules, resource utilization, work orders, and customer requests, resolving non-routine issues and prioritizing activities to meet customer expectations and business objectives.
Serve as a primary point of contact for escalated customer inquiries, complaints, and service concerns, ensuring timely communication and effective resolution.
Maintain accurate records of customer interactions, service activities, inventory usage, scheduling information, and related documentation to support operational effectiveness and reporting requirements.
Partner with internal stakeholders, field service teams, and customers to coordinate resources, communicate service updates, and ensure successful execution of service commitments.
Provide day-to-day guidance and knowledge sharing to less experienced team members on service coordination processes, customer support practices, and issue resolution approaches.
Comply with Company and department policies and standards; performs other duties as assigned