Account Representative

HEICO Corporation•Westchase, FL

8h•Onsite

About The Position

Leader Tech is a world leading innovator and manufacturer of EMI shielding products for circuit boards, electronic enclosures, interconnect cables and Thermal solutions founded in 1984. The Company serves a diverse commercial and military customer base from its Global EMI Shielding Technology Center located in Tampa, Florida. Every detail of the company’s one-of-a-kind manufacturing facility is tailor-engineered to streamline and improve customer service, engineering and manufacturing processes. POSITION SUMMARY: The Account Representative is responsible for interacting with customers to provide information in response to inquiries and orders about products and services, and to handle and resolve complaints.

Requirements

Ability to follow directions.
Adaptability
Intermediate Microsoft Excel and spreadsheet skills, MS Word and Outlook
Attention to detail
Critical thinking
Customer Service
Dependability
ERP Software
Interpersonal skills to interact with all team members. The individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
Integrity
Problem solving to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
Resolving Conflicts and Negotiating with Others
Time Management
Verbal and Written Communication skills
High School Diploma or equivalent.
One to three years of customer service experience.
Any equivalent combination of education and experience determined to be acceptable by management.

Responsibilities

Confer with customers via email or telephone to provide information about products and services, take or enter orders.
Support sales team by working with Regional Sales Manager and Mfg. Representatives.
Respond to customer requests for quote, providing price and delivery.
Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
Compare lists of parts requested by customers with offer to quote.
Compare actual sales to sales potential to find missed opportunities.
Review open order report and follow up with customers for order status.
Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
Obtain details of customer complaints or issues and assist with process of resolution.
Refer unresolved customer grievances to designated departments for further information.
As a member of the Quality Management System, quality procedures, requirements, work instructions, and other required documentation must be followed. Team members are responsible to be aware of the company’s quality policy and quality objectives to support the improvement projects and contribute to the overall mission of the organization.
Will be required to perform other duties as requested, directed or assigned.