Account Representative

Verst Logistics•Hebron, KY

About The Position

Responsible for the day-to-day management of assigned account(s). This role involves interacting with sales, setting up customer records, establishing buying cycles, making raw material purchases, setting up account purchasing criteria, placing orders, responding to inquiries and concerns, interfacing with internal supply chain teams to ensure OTIF (On-Time In-Full) delivery, preparing sales reports, and supporting collection activities as needed.

Requirements

High School diploma or GED required.
Excellent interpersonal and communication skills, written and verbal.
Able to handle collection activity and other sensitive customer communications as needed.
Must be proficient in Microsoft Office applications.
Must be able to adapt to working with various customer software programs and be able to access customer portals when needed.
Ability to work well under pressure and display professionalism in all business dealings.

Nice To Haves

Preference will be given to a college degree in a related field (Logistics, Business Management, etc.).

Responsibilities

Set up initial accounts, generate item set up forms, SOP requests, and ensure inventory alignment with customers.
Maintain excellent working relationships with multiple accounts by researching and responding to all inquiries and issues concerning work orders, invoices, shipments, inventory counts, etc., in a courteous, professional, and efficient manner.
Process customer orders and input them into our ERP system. Generate all related paperwork and necessary information required for customer and internal production/shipping team(s).
Initiate purchasing activities including forecasting demand, sending forecasts to suppliers, issuing P.O.'s to suppliers, maintaining accurate inventory levels, and reviewing/signing off on supplier invoices.
Plan and distribute production plans internally/externally based on available raw material, open customer POs, forecast, and min/max demands in conjunction with available production line time.
Participate in customer meetings and/or calls as needed and coordinate with other internal support team(s) when necessary.
Present Contract Review information to the team (SOP’s, item specific instructions, etc.).
Invoice customers at their specific intervals.
Review and maintain the financial workbench.
Issue credits when necessary.
Review and correct pricing as necessary.
Communicate any signs or trends of customer dissatisfaction to management and make recommendations on how issues can be resolved.
Create and maintain customer reports, including DAR, to share with management and customers. Responds to special reporting requests promptly and accurately.
Maintain all related account paperwork and assigned customer files.
Respond to other assignments as needed within the office environment.
Participate in LEAN process and work for continuous process improvement.