Account Representative

firstsourcColorado Springs, CO
Onsite

About The Position

Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job — it’s a chance to build a stable, rewarding career in a supportive and fast-paced environment.

Requirements

  • High school diploma or GED required
  • At least 6 months of customer service or sales experience
  • Stable work history and a professional demeanor
  • Strong communication, problem-solving, and computer skills
  • Ability to manage confidential information with care and discretion
  • Reliable, self-motivated, and goal-oriented

Responsibilities

  • Engage with customers to understand their financial situations and recommend appropriate payment solutions
  • Handle inbound and outbound calls professionally and empathetically
  • Work with compliance in mind by following federal and state regulations
  • Meet performance goals related to call quality, resolutions, and collections metrics

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan with matching
  • Paid Training
  • Monthly Incentives and Recognition Programs
  • PTO & Sick Leave
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