Account Representative
firstsourc•Colorado Springs, CO
•Onsite
About The Position
Firstsource Advantage is seeking motivated and customer-focused individuals to join our team as Account Representatives (Collections). This is more than just a job — it’s a chance to build a stable, rewarding career in a supportive and fast-paced environment.
Requirements
- High school diploma or GED required
- At least 6 months of customer service or sales experience
- Stable work history and a professional demeanor
- Strong communication, problem-solving, and computer skills
- Ability to manage confidential information with care and discretion
- Reliable, self-motivated, and goal-oriented
Responsibilities
- Engage with customers to understand their financial situations and recommend appropriate payment solutions
- Handle inbound and outbound calls professionally and empathetically
- Work with compliance in mind by following federal and state regulations
- Meet performance goals related to call quality, resolutions, and collections metrics
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) Retirement Plan with matching
- Paid Training
- Monthly Incentives and Recognition Programs
- PTO & Sick Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
