Collector - WFI

Hankey Group External • Las Vegas, NV

6d • Onsite

About The Position

Account Representative Las Vegas, NV | On-site About Western Funding Inc. Western Funding, a dynamic and fast-growing auto finance company, believes in PEOPLE with the PURPOSE and PASSION to assist our dealer partners throughout North America. Western Funding is a fast growing, specialized consumer finance company and subsidiary of Westlake Financial Services, providing automobile financing to borrowers with limited access to traditional credit. Our Internal Sales Representatives are individuals with the vision and dedication needed to assist our current and future dealer partners to sell more cars and trucks by financing more customers.

Requirements

• High School graduate (diploma required, or equivalent)
• At least 2 years of experience in unsecured or sub-prime auto finance collections
• Excellent communication, negotiation and writing skills
• Working knowledge of state and federal laws applicable to collections, including the F.D.C.P.A, T.C.P.A and Robbins-Rosenthal Act.
• Must be able to maintain an 8-hour shift Monday-Friday; Flexible schedule required; must be willing to work weekends and overtime.
• Capable of effectively operating in a high-pressure, high-volume environment
• Goal oriented with a desire for improvement and advancement
• Able to communicate and work amicably with diverse teams.

Nice To Haves

• Has knowledge of any of the following tools and software: Daybreak, Basic MS Excel, Basic MS Outlook, Skip Tools; E-collect, 411.com

Responsibilities

• Manage a queue of accounts within the 30-59 days past due delinquency range to prevent loan losses through progressive collection efforts.
• Making both inbound and outbound calls throughout the day
• Negotiate with customers to create payment solutions based on individual circumstances
• Conduct light skip-tracing activity to generate potential leads on customer or collateral
• Review and submit accounts for repossession activity based on mitigating factors
• Execute collection efforts as directed by the department manager
• Actively participate in team and department meetings to improve workflow, collection processes and department efficiencies
• Protect the confidentiality of all aspects of the company’s operations, portfolio, customer information, and computer technology

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Employee Loan Assistance
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED