Account Representative, Pharmacy Technician Bot Support

TJM Labs

4h•Remote

About The Position

At TJM Labs, we're helping pharmacies automate critical workflows through innovative technology solutions. We're looking for a Pharmacy Technician who enjoys working with technology, solving problems, and helping others succeed. In this role, you'll serve as the bridge between our pharmacy clients and our technology platform. We will provide comprehensive training on our products, automation tools, and implementation processes. Your primary responsibility will be helping pharmacies successfully deploy and utilize our solutions while ensuring ongoing system performance and client satisfaction. If you enjoy learning new technology, working directly with pharmacy staff, and improving operational efficiency, this role offers an exciting opportunity to combine your pharmacy knowledge with technology and customer success. This is a fully remote position. We are seeking candidates located in the U.S. Pacific Time Zone or candidates who can consistently work Pacific Time business hours (1:00 p.m.–9:00 p.m. PT).

Requirements

Active or previously licensed Pharmacy Technician preferred
2+ years of experience in a retail, specialty, mail-order, hospital, or long-term care pharmacy environment
Strong interest in technology, software, automation, and process improvement
Comfortable learning new systems and troubleshooting technical issues
Excellent communication skills with the ability to explain technical concepts to pharmacy staff
Strong organizational skills and attention to detail
Ability to manage multiple client implementations and support requests simultaneously
Comfortable conducting screen-sharing sessions and virtual meetings
Self-motivated and capable of working independently in a remote environment
Reliable internet connection and home office setup

Nice To Haves

Experience working with pharmacy management systems such as PioneerRx, PrimeRx, Rx30, Computer-Rx, FrameworkLTC, or QS/1
Previous experience training pharmacy staff or supporting software implementations
Familiarity with healthcare technology, integrations, or workflow automation
Experience with ticketing systems such as Jira, Zendesk, or ServiceNow
Basic understanding of networking, Windows administration, or software troubleshooting
Experience working in specialty, compounding, long-term care, or high-volume retail pharmacies

Responsibilities

Guide pharmacy clients through the onboarding and implementation of TJM Labs solutions
Conduct virtual training sessions for pharmacists, technicians, and pharmacy staff
Configure and validate software installations, integrations, and user settings
Serve as the primary point of contact during product deployment and go-live activities
Monitor system performance and proactively identify issues affecting client operations
Troubleshoot technical and workflow-related problems by reviewing logs, configurations, and system activity
Work closely with pharmacy teams to ensure successful adoption of our products and best practices
Document implementation progress, client-specific workflows, and support activities
Escalate complex technical issues to engineering teams with clear documentation and reproduction steps
Build strong relationships with pharmacy clients through responsive communication and exceptional service
Participate in ongoing product improvement discussions by sharing client feedback and workflow insights
Assist with maintaining system uptime and ensuring clients receive timely support when issues arise