Account Representative/CSR

ASSA ABLOY • Lititz, PA

6d • Onsite

About The Position

Do you enjoy working in a manufacturing environment where accuracy, responsiveness, and customer trust matter every day? Are you energized by supporting engineered products, coordinating orders, and serving as a key link between customers, sales, and the plant floor? Are you ready to play a hands-on role in ensuring our door hardware solutions are delivered accurately and on time? Tell Manufacturing, an ASSA ABLOY branded company is growing and adding an Account Representative to our team located in Lititz, Pennsylvania. This is an on-site position supporting our customers and sales team. What would you do as our Account Representative? You’ll interact with customers to provide product information, process orders, resolve issues, and deliver technical support. You’ll manage new and existing relationships, provide quotes, and ensure customer satisfaction from start to finish.

Requirements

• High School Diploma, GED, or Associate degree (or equivalent experience)
• 2–5 years of sales/customer service experience
• Strong written and verbal communication skills
• Excellent organizational and reasoning abilities
• Proficiency in MS Office
• Ability to work independently and collaboratively
• Strong decision-making skills and attention to detail

Responsibilities

• Serve as the primary contact for Tell Manufacturing clients via phone, email, or in person
• Submit orders, provide quotes/estimates, and communicate product features and benefits
• Support the Sales team in closing deals and meeting customer needs
• Provide technical support for installation and troubleshooting of door hardware products
• Investigate and resolve customer complaints, escalating when necessary
• Research special product orders and coordinate with procurement for sourcing
• Maintain accurate records of customer interactions and order tracking
• Prepare RMAs for returns and shipping discrepancies
• Contribute to sales materials and customer communications
• Special assignments as required
• Maintain a safe and harmonious working environment holding self and others accountable to OSHA and ASSA ABLOY standards
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending
• Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree