Account Representative / Account Manager

RNR Tires Express of Texas•Tyler, TX

4d•Onsite

About The Position

A career with RNR Tire Express can provide a challenging and rewarding opportunity for individuals who have a strong desire to succeed. We value our employees because we believe if we take care of our people, they will take care of our customers. At RNR, we believe there is more to life than work and aim to ensure our employees area able to achieve a healthy work-life balance. All of our locations are CLOSED on Sundays, as well as major holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas. Our typical hours of operation are 9 a.m. - 7 p.m. Monday through Friday and 9 a.m. to 5 p.m. on Saturdays. The memories made during time spent with family and friends are important. We wouldn’t dream of taking away from that enjoyment by presenting our employees with smaller paychecks to account for the holidays they have off. RNR Tire Express wants our team members to enjoy the holidays to their fullest! Employee health and wellness is of the utmost importance to RNR Tire Express, which is why we provide peace of mind coverage for our team members and their families. Medical, dental, vision and life insurance programs become available to regular full-time employees on the first day of the month following 60 days of full-time employment. Other optional benefits include accident coverage, critical illness, long-term disability, short-term disability and additional life insurance. Additionally, 401k and AFLAC supplemental benefits become available after 90 days of full-time employment.

Requirements

Valid State Driver License with a clean driving history
We conduct drug screen, & background check
Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.

Nice To Haves

Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo

Responsibilities

Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem.
This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
Contact references on all accounts that do not return calls.
Mail letters according to mail program.
Recognize and create opportunities to renew customer agreements
Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
Handle field collections and de-installations.