Account Representative - Absence

ComPsych Corporation•,

1d•Remote

About The Position

ComPsych® is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResources® and AbsenceResources® solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs. We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the management team to meet and exceed client expectations. This role will serve as a liaison between clients and internal departments and deliver information to ensure understanding of procedures and services.

Requirements

1+ years of experience creating and maintaining successful customer relationships required
Proficiency in Microsoft Office Suite
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice To Haves

Bachelor’s Degree preferred
Account Management experience a plus
Exposure to benefits administration or HR compliance a plus
In-depth knowledge of FMLA compliance a plus

Responsibilities

Serve as expert for ComPsych services with customers and exhibit a thorough understanding of absence management, departmental procedures and tools.
Use independent judgement and discretion when handling matters related to assigned accounts.
Maintain and develop relationships with assigned customers, ensuring the company’s goals are met and clients’ needs are addressed with assigned book of business.
Investigate, review, and resolve client concerns and communicate resolution or partner on next steps to ensure customers satisfaction.
Serve as trusted advisor to client during implementation and post-implementation
Retain, grow, and expand book of business by identifying opportunities to expand services with additional products
Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
Work independently as well as foster a positive team environment to best serve our customers
Other duties as assigned