Absence Management Representative (Contractual)

BCPS•Towson, MD

18h•Hybrid

About The Position

Performs complex technical, administrative, and clerical duties in support of leaves, absence management, return to work, and general office matters. Creates and administers databases, reports, and correspondences. Performs other duties as assigned.

Requirements

High school diploma or equivalent
A minimum of five (5) years of progressive work experience in a fast-paced customer service environment.
High-level writing skills
Attention to detail
Comfortability with public speaking
Demonstrated ability to multi-task
Effectively manage high call volume
Remain professional and organized in a busy office environment
Demonstrated ability to maintain confidentiality of medical and personnel information
High-level skill using Microsoft Office Suite products, including Outlook, Teams, Word, Excel, and PowerPoint.
Must be fingerprinted and have a criminal background investigation completed.
Must provide proper identification and documentation of eligibility for employment in the US.

Nice To Haves

AA degree or higher in Human Resources-related discipline
Experience in an HR-related work environment

Responsibilities

Administer and manage all Unemployment-related matters: Perform thorough investigation of historical employee data and prepare written documents required for Unemployment Hearings. Present and communicate investigation findings during scheduled Unemployment Hearings.
Perform General Office Duties: Respond and resolve telephone and email requests for information regarding Absence Management and Leaves matters. Perform data entry using Microsoft Office Suite to create, update, and maintain office records. Ensure recordkeeping is compliant with policies, rules, and records retention/destruction protocols.
Provide support and assistance in Absence Management and Leaves matters. Communicate Absence Management and Leaves policies, rules, and procedures verbally and in writing, to employees, supervisors, managers, and leadership, to ensure appropriate reporting and administration of these programs.
Use Microsoft Office Suite to create, update, track, and maintain employee case logs, confidential electronic employee records, and all confidential electronic files related to employees' medical and return to work status.
Process Absence Management and Leaves matters from receipt through closure, including review of new cases, review, process, and decision paperwork, calculate eligibility, communicate employee case statuses to employees, supervision, and/or Payroll, verbally and/or in writing.
Comply with applicable laws and regulations concerning medical information and confidentiality.
Attend case review meetings and collaborate with various offices throughout BCPS to resolve Absence Management and Leaves issues, as required.
Serve on various committees and assists with special projects, as needed.
Other duties as assigned.