Account Renewals Specialist

Veriforce

1d

About The Position

In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement. With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers. Advanced proficiency in English and French: This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices.

Requirements

• Fluency in both French and English is required.
• A minimum of two years of experience in sales and/or renewal-focused roles.
• Experience with both developing new opportunities (“hunting”) and growing existing accounts (“farming”) in a fast-paced work environment.
• A passion for sales and renewals, with a desire to grow your career in this field.
• A demonstrated track record of achieving successful customer renewals.
• You never consider “no” to be the final answer.
• Proficiency with Microsoft Dynamics 365, Odoo or another CRM platform, as well as the Microsoft 365 suite.
• An excellent balance of customer service, account management and sales skills.

Nice To Haves

• Interested but don’t feel you meet all the requirements? Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!

Responsibilities

• Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention.
• Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes.
• Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution.
• Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction.
• Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable.

Benefits

• Integrated mental health & wellbeing support
• Vacation – starting at 3 weeks
• Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
• Comprehensive medical and dental coverage
• End of the year, company-wide shut down for you to relax and recharge
• LinkedIn Learning License for upskilling & development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed