Account Renewal Specialist

Registrar Corp • Hampton, VA

3d • Remote

About The Position

Registrar Corp is actively seeking an Account Renewal Specialist to support our existing clients to ensure they have the support and services they need to be compliant with Food and Drug Administration regulations. As an Account Renewal Specialist, you’ll be ensuring seamless client retention and satisfaction by managing a high volume of outbound and inbound renewals sales calls with precision and promptness. We are looking for a motivated individual who not only meets sales quotas but also strives to surpass them, demonstrating a strong commitment to client success. If you enjoy working directly with clients, have exceptional customer service skills, the ability to learn computer systems quickly, and can maintain a positive attitude under pressure, this may be the role for you!

Requirements

• Bilingual in Spanish and English.
• Availability to work Monday through Friday, 10:00 AM to 6:30 PM EST.
• Excellent customer service and interpersonal communication skills.
• Ability to accurately type while speaking on the phone, with a minimum typing speed of 35 WPM.
• Strong computer skills and the ability to quickly learn specialized software applications.
• Ability to maintain a positive, professional attitude in a fast-paced environment.
• Self-motivated with the ability to work independently and manage time effectively.

Nice To Haves

• Previous call center experience preferred.

Responsibilities

• Manage a high volume of outbound and inbound renewal sales calls in a timely and professional manner.
• Follow established communication scripts while applying critical thinking and sound judgment.
• Actively listen to identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
• Meet and exceed individual and team sales goals and performance metrics.

Benefits

• Base Compensation of $18hr + performance bonus opportunities
• Remote work flexibility within select U.S. states
• Comprehensive benefits, including medical, dental, vision, mental health support, 401(k) with company match, and paid time off
• Opportunity to work with well-known brands across multiple industries
• Collaborative team environment with opportunities for growth and development
• Role with visibility across teams and potential exposure to senior leadership
• Opportunity to contribute to a company focused on advancing global food safety and compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed