Account Relationship Manager

Tom McLeod Software Corporation•Birmingham, AL

5d•Onsite

About The Position

We're looking for an experienced, customer-focused Account Relationship Manager who thrives on building trusted relationships and delivering exceptional customer experiences. In this role, you'll serve as a strategic partner and advocate for our customers, helping them maximize the value of McLeod's Software solutions while ensuring their needs are understood, addressed, and prioritized.

Requirements

8+ years of experience providing customer service and software Support; or Bachelor’s degree with 4+ years of experience providing customer service for software and/or technical support; or combination of education and experience.
Excellence in customer care and customer experience, required.
Microsoft Office experienced

Nice To Haves

Experience in the transportation or logistics industry and experience with transportation management systems (TMS), preferred.

Responsibilities

Develop strong consultative relationships with customer stakeholders and key users.
Serve as a trusted advisor, helping customers achieve their business goals through McLeod Software solutions.
Champion customer needs internally and ensure a consistently positive customer experience.
Gather requirements, ask insightful questions, and document clear business needs.
Coordinate with Business Analysts and internal teams to ensure requests are accurately scoped and addressed.
Partner with internal departments to drive successful project outcomes and customer satisfaction.
Generate reports and provide visibility to leadership regarding customer issues, trends, and project status.