Account Relationship Manager

U.S. Bank • Brookfield, WI

1d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. This role builds and maintains effective long-term relationships and a high level of satisfaction with assigned client accounts. It involves interacting with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. The position requires exercising judgment and making decisions that have positive operational impacts on the business line.

Requirements

• Bachelor's degree, or equivalent work experience
• 10 or more years of client management and sales experience

Nice To Haves

• Extensive knowledge of business, financials, products/services and the market
• Strong relationship building and selling skills
• Strong problem-solving skills
• Considerable knowledge of account management, project management, operations and logistics
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
• Excellent presentation, interpersonal, verbal and written communication skills

Responsibilities

• Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts
• Interacts with clients and other departments to constantly improve operational standards and support client needs
• Contributes to strategic plans and reviews
• Implements production, productivity, quality, and customer service performance standards
• Continually evaluates processes and procedures
• Makes recommendations for process improvement and communicates to the client as appropriate
• Provides training to clients as needed
• Exercises judgment and makes decisions that have positive operational impacts on the business line

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees