Account & Relationship Management Executive - Key Account Manager

Wolters Kluwer

About The Position

As an Account & Relationship Management Executive/Key Account Manager, you will manage a book of existing business comprised of Key Accounts $250k and larger. You will be expected to uncover opportunities for our Core Products and Expert solutions. Your role involves deeper engagement with clients and more responsibility in setting and negotiating terms. You will significantly contribute to customer satisfaction and revenue growth. You will be calling on and building relationships with multiple stakeholders within Key Accounts which may include Librarians, Heads of Research and Data Analytics, CNO’s and/or CQO/VP Quality and other C-suite roles within the clinical setting. The Account & Relationship Management Executive/Key Account Manager will be responsible for managing a territory covering Key Accounts in a designated geography. The Region/Territory is the Central U.S.

Requirements

Strong verbal and written communication skills.
Understanding of principles and practices for effective customer service and large account management.
Familiarity with the organization's products or services.
Strong value-based, consultative selling strategy.
Proficient use of Customer Relationship Management tools.
Capability to understand and resolve complex customer issues.
Strong organizational and time-management skills.
Basic analytics for tracking performance and metrics.
Bachelor’s degree or equivalent experience.
7+ years of account management, sales, and relationship management experience, preferably selling into large hospital/health systems.
Software sales experience

Responsibilities

Identify and develop new business opportunities for Core Products and Expert Solutions within assigned market.
Engage with clients to understand their needs and align them with the organization's offerings.
Prepare and deliver effective sales presentations and product demonstrations.
Negotiate product/service terms with moderate authority.
Maintain comprehensive records of customer interactions and sales metrics.
Follow up on leads and convert them into sales.
Manage customer accounts and ensure their satisfaction.
Collaborate with internal teams to address customer requirements and issues.
Assist in the preparation of sales forecasts and performance reports.
Participate in developing strategies to achieve sales targets.