Account Relationship Manager, Greater Boston Area

1-800-FLOWERS.COM, INC. • Canton, MA

18h • $55,000 - $65,000 • Remote

About The Position

BloomNet is seeking a passionate and driven Account Relationship Manager (ARM)
to join our team and help grow and support our customer base across the floral
industry in the Greater Boston area. This role is ideal for someone who thrives
on building strong relationships, providing exceptional service, and delivering
tailored solutions that meet client needs.

As an ARM, you will play a key role in supporting our florists, driving adoption
of BloomNet programs, and ensuring long-term customer success across your
assigned territory.

Requirements

• Bachelor’s degree or equivalent experience
• 2–3 years of experience in outside sales or account management
• Demonstrated success in meeting or exceeding sales goals
• Strong consultative selling skills and a customer-first mindset
• Excellent verbal and written communication skills
• Tech-savvy with proficiency in Microsoft Office Suite and Salesforce
• Willingness to travel frequently (up to 75%)
• Reliable transportation required

Nice To Haves

• Bilingual (Spanish) strongly preferred

Responsibilities

• Develop and maintain strong, long-term relationships with existing BloomNet florists throughout the Greater Boston territory
• Conduct both in-person and virtual meetings to promote and educate customers on BloomNet’s offerings
• Clearly communicate the value and benefits of BloomNet’s products and services
• Implement a structured follow-up process for each opportunity to drive conversions and customer engagement
• Manage the entire sales cycle—from initial outreach to negotiation and contract execution
• Stay current on industry trends, competitor activity, and new product features
• Leverage insights to position BloomNet competitively in the market
• Utilize CRM tools (Salesforce) to accurately track interactions, manage pipelines, and report key sales metrics
• Work closely with cross-functional teams including marketing, customer service, and product development to support client needs
• Participate in trade shows and industry events to grow brand visibility and identify new business opportunities
• Share knowledge and best practices with team members to contribute to a collaborative environment

Benefits

• Medical, dental, vision, life, and disability insurance for the associate and eligible dependents
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) retirement savings program
• Mental health resources and Employee Assistance Program (EAP)
• Paid vacation time (accrued based on hours worked and tenure)
• Paid company holidays
• Employee discount across our family of brands
• Potential eligibility for annual merit-based compensation increases, where applicable

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees