Client Relationship Account Manager - Retail

Allied Universal•Des Moines, IA

1d•Onsite

About The Position

NOW HIRING! Have Store Retail Leadership Background - specifically in Operations, looking to advance your career. We'd love to chat with you about an on-site leadership position as one of our Client Relationship Managers at one of our valued customers near Des Moines, IOWA. GREAT OPPORTUNITY TO GROW YOUR CAREER! Deposita, an Allied Universal® Company, is hiring an Account Manager. The Account Manager is expected to motivate and lead indirect reports who are technically proficient, understand the expectations of cash management responsibilities, and be responsive to business needs. They will develop, influence and nurture trust-based relationships with customers and business unit and functional leaders. They will play a key role in business processes to mitigate risk and are a positive change agent on behalf of organizational protection. They are responsible for the operations and profitability of all cash management services within assigned Retail Solutions customer account(s). This position coordinates the day-to-day administration and specialized reporting functions to ensure quality customer relations. They will create reports; analyze data; work with the customer to identify additional service opportunities and implement same with other Retail Cash Solutions business units; and other work as needed per client contract and company policies.

Requirements

Associate’s Degree in Business Administration or equivalent area of study
Minimum of 5 years of experience managing a retail solutions customer
Work history must include demonstration of each of the following:
Expertise in a broad range of retail areas of concern to include retail services, cash management services, control of cash, cash planning/forecasting
Ability to conceptualize, communicate, plan, promote/influence, implement and manage cash management initiatives
Ability to assess the cash office risks and betterment opportunities and have knowledge and experience in implementing strategies to include awareness and training
Experience executing and/or leading a significant project implementation
High level of business acumen and ability to work effectively amidst paradox and ambiguity in a matrix organization
Understanding of and ability to apply the budgeting/allocation process
Effective oral and written communication skills;
Planning and organizing skills
Proficiency with Microsoft Office Applications
Problem solving skills
Active listening skills
Demonstrated ability to encourage effective teamwork; coaching, mentoring, motivating skills
Able to assess and evaluate situations effectively; identify critical issues quickly and accurately
Compile, sort, and interpret data
Research, investigate, compile information
Mediate conflict with tact, diplomacy
Write informatively, clearly, and accurately
Setting and achieving goals
Attention to detail
Forecasting, predicting skills
Ability synthesize fact, concepts, principles
Negotiation skills

Nice To Haves

Prior account management experience
Experience in development and implementation of cash management policies and procedures
Bachelor’s degree in or higher Business Administration or equivalent area of study is preferred
Advanced military education or training (in lieu of other advanced education or experience) considered
Able to professionally execute and/or supervise all phases of a cash supply chain employing interviewing techniques, data analytics, statement collection, report writing, etc.
Demonstrated knowledge of cash supply chain

Responsibilities

Determine and understand specific customer expectations; effectively communicate expectations to team members and stakeholders in a timely and clear fashion
Personnel management: provide indirect oversight to Project Managers assisting the Account Manager with executing specific tasks; plan and schedule project timelines; communicate project expectations to team members and assign work as required; oversee team members and influence them to take positive action and accountability for their assigned work; ensure customer's standards, practices, and polices adhered to.
Implement standard cash operations at each customer facility, and ensure compliance through conference calls and periodic visits
Work closely with client and other vendors to ensure consistent and coordinated service delivery at all responsible locations
Identify and resolve issues; liaise with stakeholders; proactively manage changes, identify potential crises, and devise contingency plans
Ensure that contract-required training and screening elements for retail solutions personnel have been met; quality assurance and contract compliance
Investigate and recommend new technology and tools that will enhance the customer experience and team efficiency; create new workflows and processes as our products and solutions evolve; grow the customer relationship through new products, services and locations
Prepare and present customer business reviews internally and externally

Benefits

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

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