Remote - Account Recovery Specialist (CO, NY, TN, OK, KY, FL, SC, NC, IL)

Reliant•Columbus, OH

5d•Remote

About The Position

Reliant Capital Solutions is now hiring a remote Account Recovery Specialist. This role involves engaging consumers to assist them with managing their delinquent accounts. Using a consultative approach, you will help consumers identify suitable solutions and negotiate to resolve balances in the best interests of all parties. The position requires creating a sense of urgency with a customer service demeanor while remaining compliant, positive, and professional at all times.

Requirements

Must be at least 18 years old
HS Diploma or GED required
Punctuality (Must have reliable attendance)
1 + years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
Must attend full training schedule
Ability to commit to working a full time schedule with weekends as assigned
Coachable (Must have willingness to learn)
Must have reliable transportation
Strong verbal communication skills (ability to persuade and negotiate)
Computer skills: document calls and navigate software packages, databases and the internet
Ability to maintain confidentiality and high level of trustworthiness
Ability to maintain professionalism within the work environment
Must live in CO, NC, NY, SC, TN, or VA
Private and quiet workspace behind closed doors. Work may not be performed in common areas – living room, kitchen, dining room, etc.
High speed internet with the ability to hardwire via Ethernet from router to the work computer. Wi-Fi and hotspots are not supported.
Must meet all the technical requirements prior to the first day of training

Nice To Haves

College Degree a plus but not required

Responsibilities

Provide methods and solutions with consumers to resolve delinquent accounts
Continuously receive inbound calls from and place outbound calls using an auto dialer system
Maintain and manage a workload of delinquent accounts to ensure completion of postdated payments
Properly follow up with consumers to ensure required documentation and payment processing is compliant and complete
Ensure all consumer accounts are documented properly and notify consumers of any missing documents and/or additional procedures required
Perform proper skip tracing techniques to identify consumer contact information
Abide by the FDCPA and other Federal and State collection regulations at all times
Adhere to both internal/company policies/procedures and industry-wide compliance regulations