Account Recovery Services Specialist

WYHY FEDERAL CREDIT UNION•Cheyenne, WY

5h•Onsite

About The Position

WyHy is a Member-Owned Financial Cooperative dedicated to helping our members achieve financial success. In order to be successful, WyHy seeks those individuals that are not just looking for a career, but instead searching for a place where they can become part of something extraordinary. WyHy is a company fiercely dedicated to its employees and knows that without successful employees, there will be no organizational success. At WyHy we truly value the contribution of our team members. We aren’t just looking for job experience, skills and qualifications; we also need your enthusiasm, energy and desire to succeed and to help others succeed. In return, we will offer you a dynamic, fun and supportive work environment – where you can grow professionally and make a real difference in your community. On top of all that, we offer our employees: Competitive pay and incentive program Generous PTO Health, dental, vision, life and disability insurance Identity Theft Recovery Services Gym membership allowance Pet insurance allowance Holiday pay, including paid birthdays and work anniversaries off 401K with a generous employer match If WyHy sounds like your kind of place to work – then you’re in luck! We have the following position available: TITLE: Account Recovery Services Specialist DEPARTMENT: Lending Operations REPORTS TO: Lending Operations Manager FLSA Status: Non-exempt Position Summary Work with a team of specialists whose primary goal is to reduce delinquency and losses. Work with the Asset Recovery team to process recovered collateral from recovery to sale and process/monitor insurance claims to ensure collateral resolutions that are most advantageous to the member and the credit union.

Requirements

High school diploma or GED.
Minimum of 1 year of experience in collections, or the equivalent related experience.
Perceptive person capable of relating to individuals at all levels.
Sensitive to Credit Union needs and member and employee goodwill.
Professional, well-developed interpersonal skills, with excellent verbal and written communication skills.
Excellent member service skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees; ability to be polite and compassionate without lacking confidence.
Ability to maintain confidentiality with personal private information.
Excellent time management skills with a proven ability to meet deadlines.
Ability to work effectively in a fast-paced environment, with an ability to multi-task.
Strong computer and Microsoft Word, Excel and Outlook skills.
Basic mathematical skills.
Knowledge of CU collection policies, procedures, laws, and regulations.
Familiarity with bankruptcy, repossessions, foreclosures, and garnishments.
Ability to be thorough and set priorities in alignment with departmental goals and objectives.
Requirement to be bonded.
Successful background check including personal credit report and criminal record.

Nice To Haves

Symitar, Allied Solutions (or comparable organization) experience and or CUTEK.
Knowledge of post-charge-off asset recovery and remarketing best practices.
Knowledge of CPI, collateral protection insurance, as well as dame claims.
Previous work experience in customer service, sales, collections or related field.
Managing logistics of insurance, repossession and remarketing process.

Responsibilities

Adhere to policies, procedures, and regulations.
Demonstrate ability to work independently, monitoring recovered vehicles.
Document, track and maintain accounts in repossession and/or foreclosure status, completing tasks in a timely manner and in accordance with federal and state law as well as WyHy procedure and policy.
Maintain accurate and timely collection notes.