Account Receivable & Reporting Analyst

Teleperformance•Toronto, ON

9d•Hybrid

About The Position

We are seeking a proactive and detail-oriented Account receivable & reporting SME to join our team. In this role, you will act as a primary bridge between our customers and internal operations, handling specialized customer escalations, maintaining master data integrity, and sharing your functional expertise through peer and client training. If you excel at problem-solving, enjoy coaching others, and take pride in data precision, this role offers an opportunity to make a direct impact on both customer satisfaction and operational efficiency.

Requirements

Bachelor's degree in accounting, Finance, Business Administration, or related field are preferred.
2–3+ years of progressive experience in Accounts Receivable, Credit & Collections, or Order-to-Cash (OTC) operations.
Experience with enterprise ERP systems (e.g., SAP, Oracle).
Familiarity with cash application tools, bank lockbox systems, and electronic payment formats (ACH, wires).
Strong understanding of credit metrics, DSO calculations, aging reports, Pay score tracking, and general ledger reconciliation.

Nice To Haves

Direct experience with electronic invoicing and procurement networks (e.g., SAP Ariba) is preferred.
Proven track record in process optimization.
Exceptional ability to de-escalate customer conflicts, investigate complex billing deductions, and negotiate solutions under pressure.
Excellent written and verbal communication skills with the ability to influence cross-functional teams (Sales, Logistics, Customer Service, and Corporate Audit).
Advanced proficiency in Microsoft Excel (VLOOKUP, Pivot Tables, financial modeling) and financial reporting dashboards.

Responsibilities

Serve as the primary escalation point for internal cross-functional stakeholders and external customers to resolve complex operational and billing challenges swiftly.
Ensure team operations strictly adhere to company policies, internal financial controls, and stewardship audit requirements.
Manage end-to-end customer invoicing processes (including through platforms like SAP Ariba) to guarantee timely delivery and protect critical cash flow.
Oversee and execute accurate cash applications, including manual lockbox programs, ACH payments, wire transfers, and timely reconciliation of payment discrepancies.
Monitor aging balances, conduct proactive outreach on overdue accounts, and collaborate with sales/supply chain teams to resolve systemic payment delays.
Investigate, process, and resolve customer deductions, debit memos, and credit requests, keeping aged unapplied items to a minimum.
Monitor, analyze, and report on Days Sales Outstanding (DSO), Payscore, and aging trends to identify financial risks and drive corrective action plans.
Oversee daily operations of the shared Accounts Receivable inbox (POH Invoices), ensuring SLAs for response times, accurate documentation, and first-contact resolution are maintained.
Analyze incoming inquiries and recurring disputes to identify root causes and implement preventive measures.
Lead loss elimination and productivity initiatives to streamline AR workflows, reduce manual intervention, and boost team efficiency.
Provide functional support for system enhancements, process mapping, user acceptance testing (UAT), and system implementations impacting the AR ecosystem.