Account Quality Control Analyst Mid-Level position

Expeditors•Santa Teresa, NM

18d

About The Position

The Account Quality Control Analyst ensures logistics processes—including transportation, warehousing, and distribution—follow Standard Operating Procedures. The role monitors and inspects operations, identifies opportunities for improvement through observation and data analysis, and implements corrective actions to improve efficiency, consistency, and customer satisfaction. The analyst builds dashboards and uses AI technology to automate analysis and reporting, identify trends, and support continuous improvement. Serving as a quality liaison between Expeditors and its customer, the analyst owns the quality program, supports quality training and coaching, and collaborates with logistics teams, suppliers, procurement, operations, and 3PL partners to resolve issues and improve processes. The position may involve exposure to warehouse environments, standing, walking, lifting, and occasional driving to other sites.

Requirements

Applicants must be authorized to work in the U.S.; employment visa sponsorship or takeover of sponsorship is not available.
At least 2 years of experience in a Quality Control role or related field; the posting states 2–5 years+ is required.
Full understanding of Quality Control methodologies.
Familiarity with Quality Control tools and techniques.
Experience leading or participating in Quality Control projects that implement process improvement initiatives.
Detail-oriented, with problem-solving and analytical thinking skills.
Strong communication and leadership skills, and ability to work collaboratively in a team.
Process improvement mindset.
Self-management and project management skills.
Proficiency in process mapping, root-cause analysis, and problem-solving techniques.
Effective interpersonal skills and ability to relate to employees at all levels.
Strong PC and analytical skills, including experience with Microsoft Office.
Experience with Power BI, SharePoint, and Visio.
Ability to identify improvement opportunities through process observation and data analysis.
Ability to create dashboards and data visualizations, such as Power BI, to track KPIs and communicate findings.
Ability to use AI technology to enhance analysis, reporting, and process improvement.

Responsibilities

Serve as a liaison for feedback and communication between Expeditors and the customer.
Develop and update Standard Operating Procedures for Logistics Quality Control.
Promote adherence to Account Standard Operating Procedures to increase operational consistency.
Improve efficiency through process improvement and effective use of technology.
Identify opportunities through direct process observation and data analysis.
Create and maintain dashboards that turn operational data into clear, actionable insights.
Use AI technology to automate analysis and reporting, uncover trends, and improve operational efficiency.
Own the quality program through direct engagement and alignment on progress, opportunities, and capacity allocation.
Support an efficiency mindset through quality training and coaching.
Monitor daily operations to drive consistency in processes, systems, and system usage.
Collaborate with Procurement, Operations, and suppliers to resolve damages and quality-related issues.
Consult as a quality subject matter expert with external parties when applicable.
Influence operations to use enterprise systems to their full capabilities.
Initiate process mapping exercises and apply process management.
Use the Corrective and Preventive Actions program to identify and deploy process improvements.
Identify and document issues, non-conformities, and inefficiencies in logistics operations.
Collaborate with logistics teams to resolve quality issues and implement corrective actions.
Participate in continuous improvement initiatives to optimize logistics processes and quality.
Investigate, develop, and collaborate with 3PL partners on cost-saving ideas.
Work with teammates to brainstorm issues and ideas at similar warehouses across the globe.
Prepare and submit quality reports and recommendations to management.
Train and support logistics staff on quality control procedures and best practices.