Account Quality Control Analyst Mid-Level position

Expeditors•La Mesa, NM

19d

About The Position

The Account Quality Control Analyst ensures logistics processes—including transportation, warehousing, and distribution—adhere to Standard Operating Procedures. The role monitors and inspects operations, identifies opportunities for improvement through process observation and data analysis, and implements corrective actions to improve efficiency and customer satisfaction. The analyst develops dashboards and uses AI technology to support analysis, reporting, and continuous improvement. The position serves as a liaison between Expeditors and the customer, owns the quality program through engagement and alignment on progress and capacity, and supports an efficiency mindset through training and coaching. It works with logistics teams, procurement, suppliers, and 3PL partners to investigate and resolve quality issues, improve processes, and identify cost-saving opportunities. The role also prepares quality reports and recommendations for management. Work may involve warehouse environments with noise, dust, and varying temperatures. The position may require extended periods of standing, walking, and lifting, as well as occasional driving to other sites to inspect logistics operations. Applicants must be authorized to work in the U.S.; visa sponsorship is not available.

Requirements

Two to five or more years in a Quality Control role or related field.
Full understanding of Quality Control methodologies.
Familiarity with Quality Control tools and techniques.
Experience leading or participating in Quality Control projects that implement process improvement initiatives.
Detail-oriented, with problem-solving and analytical-thinking skills.
Communication skills, strong leadership skills, and ability to collaborate as part of a team.
Process improvement mindset.
Self-management and project-management skills.
Proficiency in process mapping, root-cause analysis, and problem-solving techniques.
Effective interpersonal skills, with the ability to relate to employees at all levels.
Strong PC and analytical skills, including experience with Microsoft Office, Power BI, SharePoint, and Visio.
Ability to identify improvement opportunities through process observation and data analysis.
Ability to create dashboards and data visualizations, such as with Power BI, to track KPIs and communicate findings.
Ability to use AI technology to enhance analysis, reporting, and process improvement.
Must be authorized to work in the U.S.; the employer is unable to sponsor or take over sponsorship of an employment visa.

Responsibilities

Serve as a liaison for feedback and communication between Expeditors and the customer.
Develop and update Standard Operating Procedures for Logistics Quality Control.
Increase operational consistency through adherence to Account Standard Operating Procedures.
Improve efficiency through process improvement and utilization of technology.
Identify opportunities through direct process observation and data analysis.
Create and maintain dashboards that turn operational data into clear, actionable insights.
Use AI technology to automate analysis and reporting, uncover trends, and improve operational efficiency.
Own the quality program through direct engagement and alignment on progress, opportunities, and capacity allocation.
Support development of an efficiency mindset through quality training and coaching.
Monitor daily operations to drive consistency in processes, systems, and usage.
Collaborate with Procurement, Operations, and Suppliers to resolve damages and quality-related issues.
Consult as a quality subject matter expert with external parties when applicable.
Influence operations to use enterprise systems to their fullest capabilities.
Initiate process-mapping exercises and apply process management.
Use the Corrective and Preventive Actions program to identify and deploy process improvements.
Identify and document issues, non-conformities, and inefficiencies in logistics operations.
Collaborate with logistics teams to resolve quality issues and implement corrective actions.
Participate in continuous improvement initiatives to optimize logistics processes and enhance quality.
Investigate, develop, and collaborate with 3PL partners on cost-saving ideas.
Work with teammates to brainstorm issues and ideas at similar warehouses across the globe.
Prepare and submit quality reports and recommendations to management.
Train and support logistics staff on quality control procedures and best practices.