Account Project Lead - Digital

Outform Group•Union City, CA

1d•Onsite

About The Position

The Account Project Lead - Digital (APL) is responsible for leading, developing, and supporting the Account Project Management team while overseeing the successful execution of complex digital programs across Outform’s retail and in‑store media environments. This role ensures that team efforts align with client needs, company goals, and project objectives while maintaining strong client relationships. Speed to market is a key industry differentiator for Outform Group, and the APL plays a critical role in driving timely execution.

Requirements

Proven experience leading or mentoring teams in a project-based environment
Strong understanding of digital tools, platforms, and retail technology ecosystems
Knowledge of digital retail technologies, including hardware, software, and system integrations
Demonstrated success managing complex, cross-functional projects and programs
Proficient in Microsoft Office (Excel, PowerPoint, Word, Teams)
Experience with ERP/CRM systems
Bachelor’s degree preferred or equivalent experience
Leadership: Ability to coach, develop, and drive accountability
Client Management: Strong client-facing skills with escalation experience
Operational Excellence: Ability to identify inefficiencies and implement improvements
Execution: High attention to detail, strong organization, and follow-through
Decision-Making: Sound judgment, urgency, and ability to take decisive action
Communication: Clear, concise verbal and written communication
Leadership: Proactive, decisive leader with a strong sense of ownership and accountability.
Proactivity, Agility & Learning Mindset: Self-starter who brings new ideas; flexible and effective amid change and complexity. Quick learner who embraces new challenges and changing priorities.
Work Ethic: Strong track record of accountability and reliability. Directs cross-functional teams with clarity and drives continuous improvement.
Listening & Empathy: Seeks to understand others’ viewpoints and team challenges.
Initiative: Operates with urgency; presents problems with solutions.

Nice To Haves

Smartsheet or equivalent project management tools preferred

Responsibilities

Lead, coach and develop members of the APM digital team, including prioritization of work and resource allocation.
Resolve interpersonal or work‑related conflicts to maintain collaboration and morale.
Provide mentorship and guidance on client management, problem‑solving, and best practices and prepare them for future career advancement.
Manage client escalations and act as senior support when needed.
Define and communicate clear team objectives and performance goals.
Monitor team performance and provide feedback for continuous improvement.
Model proactive behavior, offering sound advice and support when the team needs it.
Collaborate with cross‑functional teams (Design, Engineering, Sales, Production, tech team etc.) to ensure the team is well-equipped to deliver client expectations.
Facilitate effective communication across the APM team and other internal teams to ensure alignment on objectives and timelines.
Ensure team members accurately track project timelines and enter project data into internal systems in a timely manner.
Ensure early identification and timely escalation of project timeline risks.
Identify opportunities to streamline processes and improve operational efficiency.
Reduce bottlenecks and improve workflows within the account management function.
Support Sales initiatives by assisting with client needs, proposals, and account coordination.
Maintain strong client relationships through proactive communication and ongoing engagement.
Manage projects to ensure timelines, deliverables, and milestones remain on track.
Ensure compliance with company policies, SOPs, contract terms, estimates, credit requirements, and quality standards.
Generate client invoices accurately and without delay immediately following project completion.
Lead planning and execution of digital programs from initiation through completion.
Translate approved digital scopes into executable plans with clear milestones and dependencies.
Develop and maintain digital project timelines, budgets, and resource plans.
Ensure digital projects enhance customer experience, optimize operations, and support growth objectives.
Manage risks and issues throughout the digital project lifecycle, implementing corrective actions.
Ensure compliance with company policies, technical requirements, and industry regulations.
Support the Technology Sales Director and Digital Program Manager in client‑facing digital initiatives.