Account Performance Specialist
About The Position
Amerit Fleet Solutions is seeking an experienced Account Performance Specialist to join our Operations Service Center (OSC) team. This role is dedicated to specific customers within the OSC, working alongside functional teams (Repairs, PM, and Emergency Roadside Service). The Account Performance Specialist acts as the customer's problem-solver, focusing on site-level outcomes. This involves identifying sites that are not meeting PM compliance and usefulness targets, investigating the reasons, and driving corrective actions. The role reports directly to the Director of the OSC.
Requirements
- Comfort with ambiguity and a bias toward action.
- Ability to diagnose problems without a predefined ticket.
- Experience working across teams without direct authority.
- Skills in building relationships with customers and the vendor network.
- Strong data instincts to analyze KPI reporting and identify areas for investigation.
Responsibilities
- Maintain work order hygiene, ensuring accuracy, currency, and correct closure. Identify patterns in bad data and address root causes.
- Serve as the first point of escalation for coordinators facing issues such as unmoving escalations, unresponsive vendors, or uncooperative sites, clearing obstacles to allow work to continue.
- Monitor PM compliance and usefulness by site. Diagnose, create action plans, and follow through to recover KPI performance at underperforming sites.
- Partner with the customer's Fleet Managers on scheduling, unit availability, and site-level issues.
- Collaborate with the Vendor Management team on vendor performance issues impacting assigned accounts.
Benefits
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage
- Life insurance
- Disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Boot reimbursement
- Prescription safety glasses reimbursement
- Extensive training program through Amerit University
- Employee referral program (up to $500 bonus)
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service
- Employee discounts on entertainment tickets
- Employee resource groups (ERGs)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
