Account Partner - Public Sector NGO/ Non-Profit

Salesforce•Columbia, VA

2d•Hybrid

About The Position

Salesforce Professional Services is seeking a driven and mission-oriented Account Partner to join our Nonprofit & NGO practice. In this role, you will serve as a trusted advisor to our nonprofit and NGO customers, leading the sale of Professional Services engagements that help mission-driven organizations maximize their investment in the Salesforce platform. You will partner closely with core sales teams, delivery leaders, and customers to craft and close transformative services deals.

Requirements

7+ years of experience in professional services sales, consulting, or account management
Demonstrated experience working with nonprofit or NGO organizations , including a strong understanding of the sector's funding models, mission priorities, operational challenges, and constituent engagement strategies
Proven track record of meeting or exceeding services revenue targets in a quota-carrying role
Experience structuring and selling complex, multi-phase professional services engagements
Strong executive presence with the ability to communicate value and influence decisions at the C-suite level
Exceptional written and verbal communication, presentation, and negotiation skills
Ability to collaborate cross-functionally in a highly matrixed, fast-paced environment
Bachelor's degree or equivalent experience
Ability to travel 25-50%

Nice To Haves

Experience with Salesforce Nonprofit Cloud, NPSP, or Program Management Module (PMM)
Salesforce certifications (e.g., Salesforce Certified Administrator, Nonprofit Cloud Consultant)
Familiarity with grant management, fundraising platforms, or case management systems common in the NGO space
Prior experience at a system integrator, consulting firm, or enterprise software company serving the nonprofit sector
Understanding of government-funded NGO compliance requirements (e.g., USAID, UN, global health organizations)

Responsibilities

Own and grow a portfolio of Professional Services opportunities across a defined set of NGO and nonprofit accounts
Develop and execute account-level services strategies aligned to customer transformation goals and Salesforce product adoption
Lead discovery and scoping conversations to understand customers' business challenges, technical landscape, and success criteria
Create and present compelling services proposals, Statements of Work (SOWs), and delivery roadmaps tailored to NGO mission objectives
Build and maintain executive-level relationships with key stakeholders at customer organizations, including CxOs, IT leaders, and program directors
Collaborate with Salesforce Account Executives, Solution Engineers, and Customer Success teams to drive pipeline and close services deals
Partner with Delivery Managers and Practice Leaders to ensure successful engagement handoffs and customer satisfaction
Accurately forecast services bookings and maintain pipeline hygiene in Salesforce CRM
Stay current on Salesforce product innovations, including Nonprofit Cloud, Program Management Module (PMM), and Nonprofit Success Pack (NPSP)
Serve as a subject matter advocate for the NGO segment, contributing to internal knowledge sharing, best practices, and go-to-market initiatives