Account Operations Specialist- Level I, II & Senior

Cox Enterprises • Belcamp, MD

5d • $20 - $30 • Onsite

About The Position

This role is for an Account Operations Specialist, with opportunities at Level I, II, and Senior. The company Cox Automotive is seeking individuals to transform the way the world buys, owns, sells, or uses cars through groundbreaking technology and stellar experiences. Employees get to work on iconic consumer brands and industry-leading dealer-facing companies, enjoying a people-centered atmosphere. Cox is an Equal Employment Opportunity employer and provides reasonable accommodations for qualified applicants or employees with disabilities.

Requirements

• High School Diploma or GED
• Generally less than 2 years of related experience (Level I)
• 2–3 years of related experience (Level II)
• 5+ years of experience, with a minimum of 5 years in the automotive industry (Senior)
• Valid driver’s license and safe driving record
• Basic proficiency with Microsoft Office (Outlook, Excel)
• Strong communication and teamwork skills
• Strong written and verbal communication skills
• Prior vehicle reconditioning or auto body experience (Senior)
• Advanced knowledge of condition reports, inspections, and reconditioning standards (Senior)
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Prior experience in automotive, logistics, or transportation environments
• Basic auto body or reconditioning knowledge
• Experience working directly with commercial or dealer clients
• Knowledge of auction operations and reconditioning workflows
• Proven analytical skills and ability to prioritize in fast-paced environments
• Strong cross-functional partnership skills

Responsibilities

• Support vehicle sale preparation and lineup accuracy
• Assist with monitoring reconditioning processes
• Perform basic audits of condition reports and images
• Partner with internal teams to support client needs
• Manage assigned account activities and client communications
• Review and approve vehicle repair and reconditioning recommendations
• Coordinate vehicle movement and readiness across departments
• Partner with sales teams to ensure a unified client experience
• Manage complex client accounts and intricate SLAs
• Lead audits of condition reports, imaging, and announcements
• Coordinate redemptions and ensure compliance with PII policies
• Serve as an advisor to less senior team members

Benefits

• Sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED