Account Operations Specialist II (Manheim)

Cox Communications • Dallas, TX

3d • Onsite

About The Position

The Account Operations Specialist II is responsible for serving as the primary point of contact for resolving client issues for accounts of varying complexity. This role collaborates with auction teams and various stakeholders to provide exceptional customer service, ensuring vehicles are prepared for sale and moved efficiently and safely. The specialist will coordinate sale vehicle run processes, maintain communication with other auction departments, and build positive client relationships. They will also examine vehicles, estimate reconditioning services, and conduct condition report and imaging audits. A key aspect of this role involves educating clients on auction processes and upselling Manheim/Cox Automotive products and services. The position requires strong prioritization skills, professionalism, and adherence to Cox standards for reconditioning services and NAAA guidelines. Proficiency in computer software, including Microsoft Office, is essential, as is a demonstrated commitment to safety.

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms.

Nice To Haves

• Prior experience vehicle reconditioning and/or general auto body knowledge.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Excellent verbal and written skills.
• Ability to operate vehicles with standard and automatic transmission.

Responsibilities

• Serve as the primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts.
• Collaborate with auction teams and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies.
• Foster positive relationships with both internal and external stakeholders.
• Ensure vehicles are set for sale and moved in a timely manner while being safe and efficient.
• Coordinate sale vehicle run processes.
• Maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Build positive relationships with assigned clients.
• Examine vehicles in the sales lineup to ensure standards and quality.
• Complete estimates for reconditioning services to improve vehicle value.
• Coordinate and approve reconditioning services.
• Conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educate and act as liaison for clients on auction processes.
• Recommend and/or upsell Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization skills and professionalism in client relationships.
• Assist in resolving client issues promptly and professionally.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client guidelines.
• Proficiently apply knowledge of NAAA guidelines to ensure proper placement of vehicle announcements.
• Utilize computer software including Microsoft Office applications (Outlook, Excel) and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties as assigned.

Benefits

• Minimum of sixteen hours of paid time off every month.
• Seven paid holidays throughout the calendar year.
• Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Health care insurance (medical, dental, vision).
• Retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED