Account Operations Specialist II (Manheim)
About The Position
This role serves as the primary point of contact for resolving client issues for accounts ranging from simple to more complex. The specialist will collaborate with auction teams and various stakeholders to provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders. Key responsibilities include ensuring vehicles are set for sale and moved in a timely, safe, and efficient manner, coordinating sale vehicle run processes, and maintaining direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services. The specialist will also build positive relationships with assigned clients, examine vehicles in the sales lineup to ensure standards and quality, complete estimates for reconditioning services, coordinate and approve reconditioning services, and conduct condition report and imaging audits. A proficient knowledge of condition report data and the vehicle inspection process is required to identify previous paint, auto body repairs, frame damage, PDR, etc. The role involves educating and acting as a liaison for clients on auction processes and recommending or upselling Manheim/CAI products and services based on client needs. The specialist must demonstrate effective prioritization skills, professionalism in client relationships, and assist in resolving client issues promptly and professionally. Strict adherence to Cox standards and guidelines regarding reconditioning services is mandatory, ensuring consistent quality and accuracy per client guidelines. Proficiency with NAAA guidelines is necessary for proper placement of vehicle announcements. The role requires proficiency with computer software including Microsoft Office applications (Outlook, Excel) and other internal business platforms. A visible commitment to safety by following all safety and health procedures and modeling related behaviors is expected, along with active participation in all safety activities aligned with Safety Excellence. Any other duties as assigned will also be part of the role.
Requirements
- High School Diploma/GED and 3 years’ experience in a related field.
- Any level degree/certification beyond a HS diploma/GED in a related discipline.
- 5 years’ experience in a related field.
- Safe drivers needed; valid driver’s license required.
- Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms.
Nice To Haves
- Prior experience vehicle reconditioning and or general auto body knowledge
- Self-starter with ability to work with minimal supervision
- Ability to handle multiple tasks simultaneously
- Excellent verbal and written skills preferred.
- Ability to operate vehicles with standard and automatic transmission is preferred.
Responsibilities
- Primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts, collaborating with auction teams, and various stakeholders.
- Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies, fostering positive relationships with both internal and external stakeholders.
- Ensuring vehicles are set for sale and moved in a timely manner while being safe and efficient.
- Coordinates sale vehicle run processes. Maintains direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
- Builds positive relationships with assigned clients, examines vehicles in the sales lineup to ensure standards and quality, completes estimates for reconditioning services to improve vehicle value, coordinates and approves reconditioning services, and conducts condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
- Demonstrates proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
- Educates and acts as liaison for clients on auction processes and recommends and or upsells Manheim/CAI products and services based on client needs.
- Demonstrates effective prioritization skills, professionalism in client relationships, and assists in resolving client issues promptly and professionally.
- Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality, and accuracy per client guidelines.
- Proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements.
- Proficiency with computer software including Microsoft Office applications including Outlook, Excel, and other internal business platforms.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform any other duties as assigned.
Benefits
- Minimum of sixteen hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Additional paid time off in the form of bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
