Account Operations Outside Support Specialist II (Manheim)
About The Position
This role is responsible for managing account relationships, maintaining effective communications, and ensuring customer requirements are met. The specialist will review and update condition reports, approve and audit vehicle repair reports, and make recommendations for reconditioning to increase vehicle value. They will provide quality service, assist in resolving problems, and respond to customer inquiries. The position involves communicating with Lot Operations and Recon departments to ensure timely movement and reconditioning of vehicles. Additionally, the specialist will prepare sale vehicle presentations, verify certifications, organize account vehicles with lot operations, review vehicles in the sale lineup, locate missing vehicles, and ensure vehicles are ready for sale. A strong commitment to safety is also required, involving active participation in safety activities and visibly demonstrating safety commitment by following all safety and health procedures and modeling the behaviors related to such. Other duties may be assigned by management.
Requirements
- High School Diploma/GED.
- Generally, less than 2 years of experience in a related field.
- Safe drivers needed; valid driver’s license required.
- Verbal and written communication skills required.
- Knowledge of how to operate PC software applications (i.e., MS Office, Excel, and Outlook).
Nice To Haves
- Previous experience in the auto, logistics, or transportation industry.
Responsibilities
- Manage account relationships, maintain effective communications and ensuring customer requirements are met.
- Review and update condition report; approve and audit vehicle repair report.
- Walk vehicles to make recommendations for reconditioning to increase vehicle value.
- Provide quality service and assist in resolving problems. Respond to customer inquiries relating to vehicles.
- Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
- In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
- Work with lot operations for organization of account vehicles.
- Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
- Actively participate in support of all safety activities aligned with Safety Excellence. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month
- seven paid holidays throughout the calendar year.
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
