Account Operations Outside Specialist II (Manheim)

Cox Communications • Woods Cross, UT

13d • Onsite

About The Position

This role serves as the primary point of contact for resolving client issues for accounts ranging from simple to more complex. It involves collaborating with auction teams and various stakeholders to provide exceptional customer service. The specialist will address inquiries and concerns related to vehicle condition and discrepancies, fostering positive relationships with internal and external stakeholders. The position requires a blend of outside work (70%) and in-office administrative tasks (30%).

Requirements

• High School Diploma/GED and 3 years’ experience in a related field.
• OR any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years’ experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Prior experience vehicle reconditioning and/or general auto body knowledge required.
• Self-starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team-based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes to meet business requirements.
• Must be able to clear a pre-employment drug test.
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Proficiency with computer software including Microsoft Office applications and other internal business platforms.

Responsibilities

• Serve as the primary point of contact for resolving client issues for accounts ranging from simple to more complex, broad scope accounts.
• Collaborate with auction teams and various stakeholders.
• Provide exceptional customer service by promptly addressing inquiries and concerns related to vehicle condition and/or discrepancies.
• Foster positive relationships with both internal and external stakeholders.
• Coordinate sale vehicle run processes.
• Maintain direct communication with other auction departments to ensure appropriate movement and organization of client inventory and timely completion of reconditioning services.
• Build positive relationships with assigned clients.
• Examine vehicles in the sales lineup to ensure standards and quality.
• Complete estimates for reconditioning services to improve vehicle value.
• Coordinate and approve reconditioning services.
• Conduct condition report and imaging audits to reduce the risk of policy loss and goodwill expenses.
• Demonstrate proficient knowledge of condition report data and vehicle inspection process to identify previous paint, auto body repairs, frame damage, PDR, etc.
• Educate and act as liaison for clients on auction processes.
• Recommend and/or upsell Manheim/CAI products and services based on client needs.
• Demonstrate effective prioritization skills and professionalism in client relationships.
• Assist in resolving client issues promptly and professionally.
• Efficiently coordinate redemptions, ensuring proper documentation and compliance with all PII policies and procedures.
• Maintain strict adherence to Cox standards and guidelines regarding reconditioning services, ensuring consistent quality and accuracy per client SLA guidelines.
• Utilize proficient knowledge of NAAA guidelines to ensure proper placement of vehicle announcements and/or brands.
• Utilize proficiency with computer software including Microsoft Office applications and other internal business platforms.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform any other duties assigned.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off in the form of bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED