Account Operations Manager

Quest Energy Group • Phoenix, AZ

17h

About The Position

Quest Energy Group is a leader in Logistics and 3PL Executive Search and Talent Acquisition. The Account Manager / Operations Manager is a dual-threat role responsible for the health, growth, and execution of key customer accounts. You will act as the primary point of contact for established clients, identifying opportunities to expand our footprint within their supply chain while leading a dedicated team of Operations Coordinators to ensure every load is built, scheduled, and tracked with precision.

Requirements

• 3–5+ years in third-party logistics (3PL) or freight brokerage, with a proven track record in either Account Management or Operations leadership.
• Strong understanding of the Arizona/Southwest freight market and carrier networks.
• Experience with Transportation Management Systems (TMS) and data-driven decision-making.
• Exceptional verbal and written skills; ability to influence both internal teams and external stakeholders.
• A "player-coach" mentality—willing to dive into the weeds of load building while maintaining a high-level strategic view.

Responsibilities

• Serve as the lead consultant for existing customers, conducting regular business reviews to ensure high service levels.
• Analyze shipping patterns and data to identify "white space" opportunities, increasing load volume and diversifying service offerings (e.g., LTL, Full Truckload, Temperature Controlled).
• Act as the escalation point for complex logistical challenges, providing creative solutions to maintain client trust.
• Oversee a squad of Operations Coordinators, providing mentorship and ensuring daily execution meets company KPIs.
• Streamline processes for load building, appointment scheduling, and carrier communication to improve team efficiency.
• Ensure the team is accurately managing the "cradle-to-grave" process, from initial tender to final delivery and invoicing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees