Account Operations Manager - US Retail

HP•Washington, DC

10d•$93,400 - $130,000•Remote

About The Position

This role is responsible for managing relationships with large accounts and partners, addressing operational concerns, and driving issue resolution. The role conducts performance reviews, develops improvement plans, and communicates process changes to the key stakeholders. The role stays updated with industry trends to effectively lead negotiations, mitigate risks, and mentor junior team members.

Requirements

Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 6+ years of work experience, preferably in account management, business development, supply chain, customer service, or a related field.
Certified Sales Operations Professional (CSOP)
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity

Responsibilities

Manages the operational business relationships with large accounts providing operational perspective and addressing concerns.
Acts as a point of escalation and collaborates with other teams to drive the resolution of operational issues while advocating for customer/partner requirements.
Conducts regular operational performance reviews with the customer/partner and drives improvement plans.
Communicates operational process changes to customers/partners and internal teams while also driving the implementation phase.
Identifies potential risks associated with key accounts and develops risk management strategies and contingency plans to ensure business continuity.
Leads complex pricing negotiations and contract discussions with key customers ensuring that contract terms are mutually beneficial and aligned with strategic objectives.
Stays current with industry trends and emerging technologies to provide strategic insights to the customers, identifying opportunities for innovation and growth.
Mentors junior team members and ensures that all customer interactions and dealings align with ethical standards and regulatory compliance.
Performs financial modeling and analysis to identify opportunities for cost savings, revenue growth, and improved profitability within key accounts.
Delivers customized training and enablement programs for key customers to maximize the value they receive from the organization's products or services.

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave