Account Operations Coordinator

. Crane Worldwide Logistics . • Groveport, OH

9d • Onsite

About The Position

The Account Operations Coordinator will maintain a consistently high level of client service to both external and internal clients. This role requires developing a strong understanding of the organization's structure, inter-department relationships, regulatory compliance, and Company policies and procedures. The coordinator will work closely with Sales and Operations to implement and maintain client Standard Operating Procedures, serving as the day-to-day contact for clients on operational issues. This position involves coordinating client service efforts across all involved offices and departments to ensure services meet or exceed client requirements and comply with ISO procedures. Additionally, the role ensures accurate and timely distribution of all reports and resolves problems, recommending solutions to prevent future occurrences. Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum 2 years related experience.
• Minimum 2 years industry experience preferred.
• Knowledge of the Import/Export industry.
• Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.
• The ability to work in a fast-paced environment.
• Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
• Career-oriented, hard-working, quick learner with excellent recall for past events/situations/numbers.
• Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.
• Strong working knowledge of computers.
• Consistently at work and on time.

Nice To Haves

• Minimum 2 years industry experience preferred.

Responsibilities

• Maintain a consistently high level of client service to both external and internal clients.
• Develop a high level of understanding of the organization's structure, inter-department relationships, regulatory compliance and Company policies and procedures.
• Coordinate with Sales and Operations to implement and maintain client Standard Operating Procedures.
• Provide day-to-day contact with clients on operational issues.
• Coordinate client service efforts from all offices and departments involved with assigned accounts.
• Ensure services are meeting or exceeding client requirements and are in compliance with ISO procedures.
• Ensure that all reports are accurate and distributed on time.
• Resolve problems and recommend solutions to prevent similar occurrences.
• Other duties as assigned.

Benefits

• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
• Potential to earn a quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED