Entry Level Account Manager - West DFW

Medical Diagnostic Laboratories • Dallas, TX

2d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis, including PCR testing across a broad infectious disease menu. MDL is expanding its sales force and seeks an energetic, self-motivated Entry Level Account Manager to maintain and grow a large base of existing customers. The role serves as a liaison between management and customers, helping resolve customer issues and support client retention. The position covers the West DFW area and requires frequent motor vehicle travel within the coverage area, with occasional nationwide travel.

The Account Manager grows revenue from existing clients by presenting new testing information, upselling, and identifying additional revenue opportunities. The role builds long-term client relationships, educates and trains clients, researches problems, and coordinates solutions between the laboratory and its clients. The Account Manager works with a Senior Sales Executive and Regional Manager on client concerns and retention strategies, monitors and reports client satisfaction, recommends corrective actions, and maintains knowledge of competitors and their presence in the assigned territory.

Requirements

• 1–3 years of successful customer service experience.
• Fluency in English.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in Microsoft Office, Excel, email, and internet functions.
• Knowledge of laboratory testing and competing products.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.
• Medical Assistant certification or an associate degree.

Nice To Haves

• Spanish proficiency.
• BA/BS degree preferred.

Responsibilities

• Grow client-base revenue by presenting new test information, upselling, and seeking new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and clients.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client-retention strategies.
• Monitor, evaluate, and report client satisfaction and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission
• Medical insurance
• Dental insurance
• Vision insurance
• Short- and long-term disability insurance
• Life insurance
• Dependent care flexible spending account
• Voluntary accident, hospital indemnity, critical illness, and supplemental short-term disability policies
• Identity theft protection
• 401(k) plan
• Paid vacation
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree