Entry Level Account Manager - West DFW

Genesis Global Group • Dallas, TX

3d

About The Position

Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA-certified clinical laboratory specializing in automated DNA-based molecular analysis, including PCR testing across a broad infectious disease test menu. MDL is seeking a high-energy, self-motivated Entry Level Account Manager to maintain a large base of existing customers and serve as a liaison between management and customers. The role focuses on growing revenue from existing accounts, building positive client relationships, educating and training clients, and coordinating solutions to customer issues. The Account Manager works with the Senior Sales Executive and Regional Manager on client concerns and retention strategies, monitors client satisfaction, and keeps informed about competitors in the assigned territory. The position involves frequent travel by motor vehicle within the coverage area and occasional nationwide travel.

Requirements

• 1–3 years of successful customer service experience.
• Fluency in English.
• Well-developed multitasking and organizational skills, with attention to detail.
• Energy, motivation, enthusiasm, and integrity.
• Excellent written and verbal communication skills.
• Sound judgment and decision-making ability.
• Computer proficiency in MS Office, Excel, email, and internet functions.
• Knowledge of laboratory testing and competing products.
• Ability to travel within the coverage area and occasionally nationwide.
• Ability to use hands to handle, control, or feel objects, tools, or controls; sit, stand, and walk; and drive a motor vehicle.

Nice To Haves

• Spanish proficiency.
• Medical Assistant certification or an Associate Degree; a BA/BS is preferred.

Responsibilities

• Grow client base revenues by presenting new test information, upselling, and identifying new revenue sources from existing clients.
• Establish positive, long-term client relationships.
• Educate and train clients, research problems, and coordinate solutions between the laboratory and the client.
• Work with the Senior Sales Executive and Regional Manager to identify client concerns and help develop and implement client retention strategies.
• Monitor, evaluate, and report client satisfaction levels and recommend corrective action as needed.
• Maintain knowledge of competitors and their presence in the assigned territory.

Benefits

• Competitive salary and uncapped quarterly commission.
• Medical, dental, and vision insurance.
• Short- and long-term disability insurance.
• Life insurance.
• Dependent care flexible spending account.
• Voluntary policies, including accident, hospital indemnity, critical illness, and supplemental short-term disability.
• Identity theft protection.
• 401(k) plan.
• Paid vacation and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree