Account Manager

Sangoma • Sarasota, FL

8h

About The Position

Sangoma powers the future of business communications with innovative, scalable, and reliable solutions. From UCaaS, CCaaS, and VoIP to networking, security, and managed services, our all-in-one portfolio helps organizations stay connected—anytime, anywhere. As leaders in open-source and cloud communications, we combine technical depth with real-world business impact, supporting partners and customers across the globe.

The Role
Sangoma is seeking a strategic, customer-focused Account Manager to own and grow relationships with existing customers and channel partners. In this role, you’ll serve as a trusted advisor—driving customer satisfaction, retention, and revenue growth while helping customers realize the full value of Sangoma’s essential communications solutions.

Requirements

• 3+ years of experience in account management, customer success, or client relations, ideally in technology or telecommunications
• Knowledge of VoIP, UCaaS, CCaaS, or cloud communications (strong plus)
• Proven ability to manage multiple accounts while driving retention and expansion
• Excellent communication, negotiation, presentation, and relationship-building skills
• Experience using CRM systems, Microsoft Office, and modern sales tools
• Strong analytical and problem-solving skills with a customer-centric mindset
• Self-motivated, results-oriented, and collaborative
• Willingness to travel for customer and partner engagements

Nice To Haves

• Understanding of the channel ecosystem (VARs, agents, MSPs, TSDs) is a plus

Responsibilities

• Build and maintain strong, long-term relationships with existing customers to ensure high satisfaction and retention
• Identify and execute upsell and cross-sell opportunities aligned to customer needs and business objectives
• Partner with Sales, Marketing, and Channel teams to drive account growth and deliver exceptional customer experiences
• Lead regular account reviews and strategic planning sessions, assessing performance and recommending improvements
• Actively manage account activity using CRM tools, tracking pipeline, engagement, and customer feedback
• Translate customer feedback and market insights into actionable recommendations for Product and leadership teams
• Support the Regional Channel Manager and partners by sharing customer needs, growth strategies, and expansion plans
• Serve as a key advocate for the customer while balancing revenue growth and business outcomes

Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period
• Flexible PTO plan & Company Holidays
• Entrepreneurial work environment partnered with high-growth career opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed